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- Tasks: Join us as a Certification Officer, assessing seafarers' applications and issuing certificates.
- Company: Brook Street supports the government in enhancing the UK's maritime sector.
- Benefits: Enjoy full training, a supportive team, and a chance to kickstart your Civil Service career.
- Why this job: Make a real impact in the maritime industry while developing valuable skills in a dynamic environment.
- Qualifications: No maritime experience needed; just bring your motivation, attention to detail, and communication skills.
- Other info: This is an office-based role with guaranteed interviews for veterans and candidates with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Location: Southampton
Contract Type: Full-Time, Temporary (Until 31st December 2025)
Working Hours: Monday to Friday - 37 hours per week
Work Location: Office-based (On Client Site)
Brook Street are proud to be supporting a government client in their search for Certification Officers to join their team in Southampton. This is an excellent opportunity for a detail-oriented individual looking to begin or develop a career within the Civil Service, particularly in a role supporting the UK's maritime sector.
About the Role
As a Certification Officer, you will play a key part in the Seafarer Services branch, responsible for assessing seafarers' applications to ensure they meet required certification standards. This includes reviewing submitted documentation, assessing eligibility, issuing relevant certificates, and communicating with applicants where further information is needed. No previous maritime experience is required - full training will be provided.
Key Responsibilities
- Review and assess physical and digital certification documents submitted by seafarers
- Process applications in line with regulatory criteria and service level agreements
- Contact applicants to request missing information or clarify documentation
- Issue Certificates of Competency and Endorsements for qualified seafarers
- Respond to telephone and email enquiries from seafarers, colleges, and shipping companies
- Record and track incoming mail and emails using internal systems
- Support administrative projects and initiatives aimed at improving service delivery
About You
We are looking for someone who is:
- Highly motivated with a positive, flexible attitude and a keen desire to learn
- Detail-oriented, with experience in handling data accurately
- Proficient in Microsoft Outlook and Excel
- Skilled in communicating with customers via phone and email
- Organised with strong time management skills and the ability to prioritise tasks
- An excellent communicator, both written and verbal, with a professional approach
Additional Information
This is an office-based role. The successful candidate will be required to undergo a 3-year activity check and a Basic DBS clearance.
Apply now to join a dynamic team and support a vital part of the maritime industry - this is your chance to start a rewarding career within the Civil Service!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Certification/Admin Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Certification/Admin Officer
✨Tip Number 1
Familiarise yourself with the maritime sector and the specific certification processes involved. Understanding the basics of seafarer certifications will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. As a Certification Officer, you'll be interacting with various stakeholders, so being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Get comfortable with Microsoft Outlook and Excel, as these tools are essential for managing applications and tracking communications. Consider taking a quick online course or tutorial to enhance your proficiency before applying.
✨Tip Number 4
Showcase your attention to detail by preparing examples of how you've successfully managed data or documentation in previous roles. This will help illustrate your capability to handle the responsibilities of the Certification Officer position.
We think you need these skills to ace Certification/Admin Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Certification/Admin Officer position. Highlight key skills such as attention to detail, communication, and proficiency in Microsoft Outlook and Excel.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any administrative roles or experiences that showcase your ability to handle data accurately and communicate effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your skills make you a suitable candidate. Mention your motivation to learn and contribute to the maritime sector, as well as your organisational skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application presents a professional image.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Certification Officer. Familiarise yourself with the maritime sector and the importance of certification standards, as this will show your genuine interest in the role.
✨Highlight Your Attention to Detail
Since the role requires a detail-oriented individual, prepare examples from your past experiences where you successfully managed data or documentation. Be ready to discuss how you ensure accuracy in your work, as this is crucial for processing applications.
✨Demonstrate Communication Skills
As you'll be communicating with applicants and other stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've effectively handled customer inquiries in the past, whether via phone or email, to showcase your communication skills.
✨Show Enthusiasm for Learning
Since no previous maritime experience is required, express your eagerness to learn and adapt. Share any relevant training or courses you've undertaken that demonstrate your commitment to personal and professional development.
