Case Administrator

Case Administrator

Bicester Temporary 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support probation services by managing records, coordinating appointments, and handling communications.
  • Company: Join Brook Street, a reputable government department making a positive community impact.
  • Benefits: Enjoy a full-time role with potential for growth in the public sector.
  • Why this job: Make a difference in people's lives while gaining valuable experience in a supportive environment.
  • Qualifications: Strong admin skills and empathy are key; previous public sector experience is a plus.
  • Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.

The predicted salary is between 28800 - 43200 £ per year.

Job Title: Case Administrator
Location: Bicester
Contract Type: Temporary (Until end of October 2025)
Hours: Full time, 37 hours per week

Brook Street is currently recruiting for a Case Administrator to join a reputable government department based in Bicester. This is a fantastic opportunity to gain experience within the public sector, supporting probation services and making a positive impact in the community.

About the Role:

As a Case Administrator, you will support the effective management of individuals on probation, working closely with internal teams, partner agencies, and service users. Your role is vital in maintaining accurate records, coordinating appointments, handling communications, and ensuring the smooth running of administrative processes across the unit.

Key Responsibilities:

Maintain accurate information on probationers and victims using approved systems

Support the coordination of referrals, interventions, and partnerships

Prepare, collate, and maintain case records, reports, and data

Handle incoming and outgoing communications (phone, email, letters)

Provide reception and enquiry support as needed

Act as a point of contact for specialist queries within the unit

Deal professionally with individuals on probation, including those in distress or crisis

Arrange appointments and practical support in line with Sentence Plans

Process enforcement administration and financial support (e.g., petty cash, vouchers)

Organise and maintain materials, equipment, and facilities for case management activities

Report and arrange repairs for faulty equipment and manage office resources

Attend and support meetings, including preparing agendas and taking minutes

Ensure compliance with health and safety policies and procedures

Provide flexible cover across the unit and wider Local Delivery Unit (LDU) as needed

Contribute to safeguarding duties and adhere to statutory responsibilities

Model and promote pro-social behaviour, challenging anti-social attitudes appropriately

Work in line with the values and mission of Probation Services (PS) and HMPPS

Requirements:

Strong administrative and organisational skills

Ability to handle sensitive situations with professionalism and empathy

Excellent communication skills, both written and verbal

Comfortable using IT systems and managing data accurately

Previous experience in a public sector or criminal justice environment is desirable but not essential

Please note: This role is subject to background checks and referencing.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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Case Administrator employer: Brook Street

Brook Street is an excellent employer, offering a supportive work culture that values community impact and employee development. As a Case Administrator in Bicester, you will benefit from a full-time role within a reputable government department, with opportunities for professional growth and the chance to make a meaningful difference in the lives of individuals on probation. The company is committed to inclusivity, providing guaranteed interviews for veterans and candidates with disabilities, ensuring a diverse and welcoming workplace.
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Contact Detail:

Brook Street Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Case Administrator

✨Tip Number 1

Familiarise yourself with the probation services and the specific challenges they face. Understanding the context of the role will help you demonstrate your commitment and knowledge during any discussions.

✨Tip Number 2

Network with professionals in the public sector or criminal justice environment. Attend relevant events or join online forums to connect with individuals who can provide insights or even referrals for the Case Administrator position.

✨Tip Number 3

Prepare for potential interview questions by practising responses that highlight your organisational skills and ability to handle sensitive situations. Use examples from past experiences to illustrate your capabilities.

✨Tip Number 4

Showcase your IT proficiency by familiarising yourself with common data management systems used in administrative roles. Being able to discuss your comfort with technology can set you apart from other candidates.

We think you need these skills to ace Case Administrator

Strong Administrative Skills
Organisational Skills
Communication Skills
Empathy and Professionalism
IT Proficiency
Data Management
Record Keeping
Appointment Coordination
Minute Taking
Problem-Solving Skills
Attention to Detail
Ability to Handle Sensitive Situations
Knowledge of Health and Safety Policies
Flexibility and Adaptability

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Case Administrator. Tailor your application to highlight relevant skills and experiences that align with the role.

Highlight Relevant Experience: If you have previous experience in administrative roles or within the public sector, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your organisational and communication skills.

Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Address your ability to handle sensitive situations with professionalism and empathy, as this is crucial for the role.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are key traits for a Case Administrator.

How to prepare for a job interview at Brook Street

✨Understand the Role

Make sure you thoroughly read the job description and understand the key responsibilities of a Case Administrator. Familiarise yourself with terms like 'probation services' and 'case management' to demonstrate your knowledge during the interview.

✨Showcase Your Communication Skills

As a Case Administrator, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations. This will highlight your ability to handle distressing scenarios professionally.

✨Highlight Your Organisational Skills

The role requires strong administrative and organisational skills. Be ready to discuss your experience with managing data, maintaining records, and coordinating appointments. Use specific examples to illustrate your capabilities.

✨Demonstrate Empathy and Professionalism

Given the nature of the role, it's important to show that you can handle sensitive situations with empathy. Prepare to discuss how you've approached similar situations in the past, ensuring you convey your understanding of the importance of pro-social behaviour.

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