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- Tasks: Join us as a Case Administrator, managing vital offender and victim information daily.
- Company: Brook Street is a proud supporter of the Armed Forces and values diversity in the workplace.
- Benefits: Enjoy a competitive hourly rate, potential for extension, and a supportive work environment.
- Why this job: Make a real impact by helping reduce reoffending and supporting community safety.
- Qualifications: Strong admin skills and proficiency in Microsoft Office are essential; excellent communication is a must.
- Other info: This role requires thorough background checks and offers guaranteed interviews for veterans and candidates with disabilities.
The predicted salary is between 25000 - 35000 £ per year.
Position: Full-Time Temporary Case Administrator – National Probation Service
Contract: 5 months with the possibility of extending
Working Hours: Monday to Friday, Office Hours (37 hours per week)
May include some out of hours working
Hourly Rate: £12.21 per hour
Job Description:
We are currently seeking an organised, motivated case administrator to support the admin team based in Liverpool.
The job holder will be required to carry out the following responsibilities, activities and duties among other duties:
* Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
* Provide cover for an effective and efficient reception and telephone enquiry service as and when required.
Requirements:
- Strong administrative skills with proficiency in Microsoft Office.
- Excellent communication skills, both written and verbal.
Application Process:
Please apply online with your CV in WORD format.
Please note this role requires HMPPS vetting which can take approx. 4 weeks to come through and the successful candidate would need to wait until this is in place before they could start in the role.
Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Case Administrator employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator
✨Tip Number 1
Familiarise yourself with the National Probation Service and its objectives. Understanding their mission and values will help you align your responses during interviews and demonstrate your commitment to reducing reoffending.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word, as these are crucial for maintaining accurate records and managing information. Consider taking a quick online course or tutorial to refresh your knowledge.
✨Tip Number 3
Prepare for potential scenario-based questions in your interview. Think about how you would handle specific situations related to offender management and communication with external agencies, as this will showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of the National Probation Service. They can provide valuable insights into the role and the work environment, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Case Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative skills and proficiency in Microsoft Office. Include specific examples of your experience that relate to the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses your motivation for applying to the Case Administrator position. Emphasise your organisational skills and ability to manage information effectively, as these are key aspects of the role.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed databases or worked with external agencies. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Follow Application Instructions: Ensure you submit your application online in WORD format as specified. Double-check that all required documents are included and that your contact information is up to date before hitting 'submit'.
How to prepare for a job interview at Brook Street
✨Know Your Role
Familiarise yourself with the responsibilities of a Case Administrator. Understand the importance of maintaining accurate offender and victim information, as well as the role of effective communication in managing relationships with various stakeholders.
✨Showcase Your Skills
Highlight your strong administrative skills and proficiency in Microsoft Office during the interview. Be prepared to provide examples of how you've used these skills in previous roles to enhance efficiency and organisation.
✨Prepare for Background Checks
Since this role requires thorough background checks, be ready to discuss your employment history and any gaps. It’s important to be honest and transparent about your past, as this will build trust with the interviewer.
✨Demonstrate Communication Skills
As excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Prepare to discuss how you handle different forms of communication, such as phone calls and emails, especially in a busy environment.