Director of Customer Experience & Aftercare - Cardiff

A respected construction company in Cardiff is seeking a Director of Customer Experience to lead service delivery and customer satisfaction initiatives. The successful candidate will develop strategies to enhance the customer experience while ensuring compliance with regulatory standards. Key responsibilities include mentoring service teams, managing complex disputes, and improving operational performance through data insights. This office-based role requires a driving licence for customer visits, and aims to impact customer experiences positively throughout home ownership. #J-18808-Ljbffr