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For Companies At a Glance
- Tasks: Deliver outstanding customer support and manage sales orders efficiently.
- Company: Join a dynamic team in a busy office near Cardiff centre.
- Benefits: Onsite parking, supportive environment, and opportunities for growth.
- Why this job: Be the heart of customer service and make a real difference.
- Qualifications: Strong Microsoft Office skills and excellent communication abilities.
- Other info: Enjoy a positive office vibe with teamwork and good housekeeping.
The predicted salary is between 28800 - 43200 £ per year.
Are you an organised and motivated individual with a passion for delivering outstanding customer support? We are looking for a Customer Services Administrator to join a busy UK team, providing vital administrative and service support across our business. This office based role is very close to Cardiff centre and offers onsite parking.
About the Role
In this role, you will be the heart of our customer service operations - processing orders, handling enquiries, and ensuring that every interaction benefits from your attention to detail and excellent communication skills. You will also play a key part in supporting our internal systems, helping to keep things running smoothly behind the scenes.
What You Will Be Doing
- Process and manage customer sales orders efficiently.
- Prepare quotations, handle requests, and arrange collections for warranties and returns.
- Respond to customer queries via phone and email, ensuring timely and accurate resolution.
- Support specific customer accounts, including documentation and account setup.
- Keep administrative systems up to date - scanning, filing, and maintaining accurate records.
- Assist with complaint logging and follow-up actions.
- Provide occasional reception and switchboard cover when needed.
- Contribute to a positive office environment with good housekeeping and teamwork.
What You Will Bring
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent written and verbal communication skills with a customer service background.
- A high level of organisation and accuracy with great attention to detail.
- Ability to multitask and manage priorities effectively.
- A proactive attitude and ability to work both independently and collaboratively.
- Commitment to providing exceptional customer service with a friendly, helpful approach.
Please Apply ASAP.
Customer Services Administrator - UK in Cardiff employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator - UK in Cardiff
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it ensures your details go straight to the right people. Plus, it’s a great way to show you’re tech-savvy!
We think you need these skills to ace Customer Services Administrator - UK in Cardiff
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you manage tasks and keep everything running smoothly, just like you'll do in the role!
Communicate Clearly: Since excellent communication is key for this position, ensure your written application reflects that. Use clear language and structure your thoughts well – it’ll show us you can handle customer queries with ease.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. We love seeing how your experience aligns with what we’re looking for in a Customer Services Administrator.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brook Street
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled customer queries in the past and what strategies you use to ensure a positive experience. This will show that you’re not just organised, but also passionate about delivering outstanding support.
✨Show Off Your Tech Skills
Since strong proficiency in Microsoft Office Suite is key for this role, make sure you can talk confidently about your experience with these tools. Prepare examples of how you've used Excel for data management or Word for creating documents. This will demonstrate your ability to keep administrative systems up to date.
✨Demonstrate Your Attention to Detail
In a role where accuracy is crucial, be prepared to give examples of how you ensure precision in your work. Whether it’s processing orders or maintaining records, share specific instances where your attention to detail made a difference. This will highlight your suitability for the position.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or managing multiple priorities. Practise your responses so you can showcase your proactive attitude and problem-solving skills during the interview. This will help you stand out as a candidate who can handle the demands of the role.
