At a Glance
- Tasks: Support users in navigating the justice process and ensure smooth court administration.
- Company: Join a supportive team at Cambridge Crown Court, making a real difference.
- Benefits: Competitive pay, stable hours, and a chance to help others.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Be the friendly face that helps people during important moments in their lives.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 12.86 - 12.86 £ per hour.
If you're someone who thrives on helping people, staying calm under pressure, and keeping information accurate and secure, our client has a rewarding role at Cambridge Crown Court. You'll be the friendly, reliable point of contact supporting users to navigate the justice process and ensuring day-to-day court administration runs smoothly.
What you'll be doing:
- Undertaking administrative tasks to prepare for, facilitate, and help complete hearing activity
- Providing support and signposting users and stakeholders via face-to-face, telephone (incoming and outbound), and correspondence in a range of formats
- Using service scripts and knowledge articles to give clear, consistent, and specific information - especially to users with complex needs
- Following complaints policies and procedures, responding promptly to help prevent escalation, and keeping records updated as required
- Processing work accurately using standard operating procedures to meet performance targets and maintain service standards
- Handling case files with careful data entry, secure information management, and compliance with retention and data loss protocols
- Managing jury service administration, including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
- Assisting with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
- Supporting enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
- Helping with health and safety operations, including facility checks, issue logging, and supporting key/safety governance under guidance
What you'll bring:
- Excellent communication skills with the ability to provide clear guidance and reassurance
- Confidence handling sensitive information with accuracy and discretion
- A structured, process-led approach to admin work - while staying flexible to urgent demands
- Empathy and patience when supporting people with specific and complex needs
- Strong attention to detail, particularly for record keeping and compliance
Ready to make a real difference and be part of a role that matters? If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
Admin Officer in Cambridge employer: Brook Street
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