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- Tasks: Field calls and assist the public with their queries in a fast-paced environment.
- Company: Join Brook Street, partnering with the Ministry of Justice for impactful public service.
- Benefits: Earn £13.25 per hour with hybrid working options after training.
- Why this job: Gain valuable experience in the public sector while helping others.
- Qualifications: Customer service skills, IT proficiency, and a proactive attitude are essential.
- Other info: Flexible working hours and opportunities for career growth await you!
MOJ- CNBC
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Helpdesk – Call Handler
Location: St Katherine House 21-27 St. Katherines Street Northampton NN1 2LH
HYBRID after training is completed. 60% Office 40% WFH
Hourly rate: £13.25 per hour
Working Days/Hours: 37hrs per week. Monday – Friday 8am – 5pm
Contract: This a temporary position until March 2026 but due to be extended pending performance and business needs.
Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as a Helpdesk – Call Handling. This is great opportunity to gain valuable exposure/experience working within the Public Sector.
Experience Needed/desired for call handler:
Dealing with customers
Clear and understandable
Time management
IT skills
Confident with technology
Are able to deal with difficult customers
Proactive thinking
Customer service
List the duties/ responsibilities for Call Handler:
Have a positive approach and a can-do attitude. You\’ll need to be open to change and not be afraid to take on challenges.
Have flexibility and the ability to adapt across teams and processes. You\’ll need to demonstrate flexibility in your thinking and be able to adapt to new situations, including those outside your area.
Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels. Consistently meeting performance indicators for accuracy and timeliness is required across all channelsClearance level (to be applied for by Brook Street upon a successful application):
Basic DBS
Training provided, what is their training plan and location of training:
No annual leave during training period. Group training with a member of staff and e-learning, then they will reach out to the team for help/assistant.
Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Call Handler employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Get to know the company! Research Brook Street and the Ministry of Justice. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will boost your confidence and help you handle difficult customers like a pro when it counts.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and any updates directly from us.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the Call Handler role. We want to see how you can bring your unique strengths to our team!
Show Off Your Customer Service Skills: Since this role is all about helping customers, be sure to showcase any relevant experience you have in customer service. We love candidates who can demonstrate a positive attitude and a knack for resolving issues.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Brook Street
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Handler. Familiarise yourself with customer service principles and the specific duties mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your IT skills and experience dealing with customers, especially in challenging situations. Prepare examples from your past where you've successfully resolved issues or adapted to new processes. This will demonstrate your proactive thinking and ability to thrive in a fast-paced environment.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for customer service roles, such as how you handle difficult customers or manage your time effectively. Practising your responses will help you feel more at ease during the actual interview.
✨Ask Smart Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training process, or performance indicators. This shows that you're engaged and eager to learn more about the role and the company, which can leave a positive impression on the interviewer.