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- Tasks: Support daily operations, manage reception, and enhance client experiences.
- Company: Join a leading law firm in Inverness with a strong reputation.
- Benefits: Enjoy a permanent role with a Monday to Friday schedule and a supportive team environment.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact on client satisfaction.
- Qualifications: Experience in business support, strong customer service skills, and proficiency in Microsoft Office required.
- Other info: Ideal for motivated individuals looking to grow in a professional setting.
Business Support Assistant – Inverness
Our Client, a leading law firm, is looking for a Business Support Assistant. As a Business Support Assistant, you will play a vital role in ensuring the smooth operation of our facilities and enhancing the client experience. This is a permanent post, based in Inverness. Monday to Friday 9 – 5 pm.
Job Responsibilities:
- Deliver high-quality customer care and maintain the client experience.
- Manage the reception area, including meet and greet activities and forwarding incoming calls.
- Efficiently handle all appropriate emails in the \’General\’ Mailbox.
- Maintain a working knowledge of the firm\’s services to direct enquiries effectively.
- Oversee the Media File for reception and maintain the internal corporate image.
- Service meeting rooms to an agreed standard, including managing the centralised diary and arranging catering as needed.
- Conduct staff inductions and ensure a welcoming environment for new employees.
- Ensure the efficient provision of office resources and maintain relationships with third-party vendors and suppliers.
- Order and maintain stationary and IT stocks, including ink cartridges and toners.
- Ensure compliance with health and safety, hospitality, and hygiene standards.
- Maintain a fully trained team of Fire Wardens and First Aid personnel.
- Provide general administrative duties and secretarial cover when required.
- Record absence and provide ongoing secretarial and admin support.
- Support travel and other booking requirements.
- Maintain training records and provide IT software support for the Business Support Team.
- Assist with internal and external projects as required.
Required Skills & Qualifications:
- Proven experience in a business support or administrative role.
- Strong customer service skills with a friendly and professional demeanor.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Proficient in Microsoft Office Suite and other relevant software.
- Strong communication skills, both written and verbal.
- Knowledge of health and safety regulations and procedures.
- Experience in reception duties and managing front-of-house operations.
- Ability to work independently and as part of a team.
- Relevant qualifications in administration or business support are desirable.
Call to Action:
If you are a motivated individual with a passion for delivering exceptional service and supporting a dynamic team, we would love to hear from you! Please submit your application, including your CV and a cover letter.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Business Support Assistant employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Familiarise yourself with the law firm's services and values. Understanding what they offer will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since this role heavily involves client interaction, consider role-playing scenarios with friends or family to enhance your ability to handle various situations professionally.
✨Tip Number 3
Network with current or former employees of the firm. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your organisational skills and ability to manage multiple tasks. This will help you illustrate your suitability for the role effectively.
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business support or administrative roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the law firm. Mention how your skills align with the job responsibilities, such as managing reception duties and maintaining office resources. Be sure to convey your passion for delivering exceptional service.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office Suite and any other relevant software in both your CV and cover letter. Provide examples of how you've used these tools in previous roles to enhance efficiency and organisation.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Skills
As a Business Support Assistant, you'll be the face of the firm. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Use specific examples to demonstrate your friendly and professional demeanour.
✨Know the Firm's Services
Familiarise yourself with the law firm's services before the interview. This knowledge will help you answer questions effectively and show your genuine interest in the role. It also prepares you to direct enquiries appropriately during your potential future work.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share examples of how you've successfully juggled various responsibilities in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle specific situations, such as managing reception duties or ensuring compliance with health and safety standards. Practising these scenarios can help you respond confidently.