Court of Protection Administration Officer (Band E - Administrative Officer)
Location: Bristol Civil and Family Justice Centre, 2 Redcliff Street, Bristol, BS1 6GR
Working Days / Hours: Monday to Friday, 37 Hours per Week
Working Pattern: Full Time, Office Based
Pay Rate: £12.86ph
Level of Clearance Required: Basic DBS
We are looking for a highly organized, confident individual who can contribute to the smooth running of Civil and Family Court activity. This is a full-time, office-based role for 6 months (with a high likelihood of extension).
What you'll be doing:
- Preparing papers and files for court, tribunals, hearings and meetings
- Producing court and tribunal documents, plus creating and updating records on HMCTS systems and data input
- Distributing and dispatching post after opening, and handling related admin processes
- Booking and organising meeting rooms and supporting training activities
- Drafting standard correspondence, minutes and reports
- Clerking Civil and Family Court hearings and tribunals
- Handling telephone, written and face-to-face enquiries
- Processing casework, including court orders, claims, fines and legal aid documentation
- Checking and verifying documents, records and case files for accuracy and compliance
- Collecting information for reports, returns and court bundles; producing basic statistical reports and processing financial information when required
- Providing excellent customer service to court users, judiciary and stakeholders
- Supporting continuous improvement and problem-solving in the team
What you'll bring:
- 5 GCSEs (A*-C) or equivalent (or NVQ Business Administration Level II) or relevant administration experience
- Previous administration experience in a busy office environment
- Strong customer service skills, with excellent verbal and written communication
- Great organisational ability, prioritising competing workloads, and working independently when needed
- Strong attention to detail and accuracy, with good IT and keyboard skills
- Experience working effectively as part of a team
- Comfort working in a court environment and handling sensitive information
- Ability to clerk Civil and Family Court hearings and work alongside members of the Judiciary
Additional information:
- The role may involve exposure to distressing evidence within Family Court hearings
- Basic DBS required (clearance level stated as Basic DBS)
- Interviews will be via Microsoft Teams; training is provided (HMCTS induction and role-specific training)
- Criminal convictions will be considered on a case-by-case basis
If you're ready for a meaningful, people-focused administration role in Bristol, we'd love to hear from you.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Bristol Civil and Family Justice AO employer: Brook Street
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