Brook Street Recruitment is delighted to be recruiting on behalf of our client for a Service Coordinator to join their busy and friendly team based in Bradford.
This is an excellent opportunity for an organised and customer-focused individual who enjoys coordinating multiple tasks, communicating with customers and engineers, and ensuring service delivery runs smoothly. Working as part of an established team, you'll play a key role in scheduling engineers, managing customer service requests, processing jobs, and helping ensure service level agreements are consistently achieved.
If you thrive in a fast-paced environment, have excellent organisational skills, and enjoy building strong relationships with customers and colleagues alike, we'd love to hear from you.
What's on offer
- Full-time position
- Monday to Friday
- Hours: 8:30- 5:00pm Monday to Thursday; Friday 4:30pm finish!
- £28,500 - £30,000 per annum
- Office-based role in Bradford (BD4)
- Company pension
- Life insurance
- Employee discount scheme
- Health & wellbeing programme
- Free on-site parking
- Staff canteen
- Casual dress policy
- Supportive team environment
- Ongoing training and development opportunities
The Role
As a Service Coordinator, you will be responsible for coordinating the day-to-day activities of a team of Field Service Engineers, ensuring customer requirements are met and service delivery targets are achieved. You will act as a key point of contact for customers and engineers, ensuring service calls are planned efficiently, jobs are processed accurately, and communication remains effective throughout the process.
Key Responsibilities
- Receive and manage incoming customer calls and emails relating to service and breakdown requests.
- Schedule and coordinate routine maintenance visits and emergency breakdown callouts.
- Plan engineer workloads to maximise efficiency and service delivery.
- Process service jobs accurately and raise invoices.
- Create and maintain service plans for customers.
- Communicate daily with Field Service Engineers to coordinate schedules and activities.
- Prepare quotations for additional works and service requirements.
- Identify sales opportunities and forward potential leads to relevant departments.
- Maintain and update customer information within the CRM system.
- Liaise closely with colleagues to ensure efficient utilisation of engineering resources.
- Manage stock levels and equipment requirements for the Field Service Engineer team.
- Proactively communicate updates and service information to customers.
- Ensure service level agreements and customer expectations are consistently achieved.
What We're Looking For
We are keen to speak with candidates who have experience in:
- Service coordination or service administration
- Scheduling or planning engineers
- Customer service and customer account management
- Transport planning or logistics coordination
- Facilities management administration
- Helpdesk or service desk environments
- Office administration and coordination roles
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Service Coordinator in Bradford employer: Brook Street
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