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For Companies At a Glance
- Tasks: Handle inbound calls and provide guidance on legal processes while delivering top-notch customer service.
- Company: Dynamic staffing agency in Birmingham with a focus on public sector support.
- Benefits: Hybrid work model, comprehensive training, and opportunities for personal growth.
- Why this job: Join a supportive team and make a difference in the public sector while working flexibly.
- Qualifications: Excellent communication skills and a calm demeanour; prior experience is a plus but not essential.
- Other info: Enjoy a balanced work-life with 60% office and 40% remote work.
The predicted salary is between 28800 - 43200 £ per year.
A staffing agency in Birmingham seeks a Customer Service Advisor to join a public sector team. This role involves handling inbound calls, providing guidance on legal processes, and delivering high-quality customer service.
Successful candidates will undergo 4-6 weeks of onsite training and should possess excellent communication skills with a calm demeanor. The position is hybrid, combining 60% office and 40% home work. Prior experience in customer service is preferred but not required.
Hybrid Public Sector Customer Service Advisor in Birmingham employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Public Sector Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the public sector. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls and providing guidance, try role-playing with a friend or family member. It’ll help you stay calm and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about landing this role. Let’s get you that job!
We think you need these skills to ace Hybrid Public Sector Customer Service Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it’s not directly in customer service. We want to see how your skills can shine in this role, so don’t be shy about showcasing your communication abilities and any experience dealing with the public.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Customer Service Advisor role. Share your passion for helping others and any experiences that demonstrate your calm demeanour under pressure. Keep it friendly and professional!
Showcase Your Skills: In your application, highlight your communication skills and any experience with legal processes, even if it’s just from personal experience. We’re looking for candidates who can provide high-quality service, so let us know how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor in the public sector. Familiarise yourself with common legal processes and think about how you would guide customers through them. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and calmly. You could even role-play common customer scenarios with a friend or family member. This will help you feel more confident and prepared to handle any questions during the interview.
✨Showcase Your Customer Service Experience
Even if you don't have direct experience in public sector customer service, think about any relevant experiences you've had in other roles. Be ready to share specific examples of how you've provided great service, resolved issues, or handled difficult situations. This will demonstrate your ability to adapt and excel in the new environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
