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- Tasks: Support customers across the UK, managing caseloads and resolving issues in a fast-paced environment.
- Company: Join Brook Street, partnering with the Home Office to make a difference.
- Benefits: Competitive hourly rate, development opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team that directly impacts people's lives and supports their transition.
- Qualifications: Passion for delivery, resilience, and ability to manage multiple priorities under pressure.
- Other info: Flexible travel required; training provided; inclusive workplace supporting veterans and individuals with disabilities.
The predicted salary is between 13 - 16 £ per hour.
Location: B19 3BN - Solihull; Travel: up to 5 days per week including overnight stays; Deployment role: various locations across the country; Hourly rate: £15.53; Working days/hours: 37 hours: Monday‑Friday.
Brook Street in partnership with the Home Office has a fantastic opportunity to join their AMLO team. This demanding and challenging hands‑on role is set in a unique fast‑paced working environment and offers a wide range of development opportunities. Staff will provide day‑to‑day support and advice to customers across the UK, preparing them for move‑on from asylum support. The role combines face‑to‑face and virtual engagements, resolves blockers through escalations, and works closely with the HEO AMLO team and operational leads to identify issues and seek resolutions.
Experience Needed / Desired
- A passion for delivery, a solution‑focused attitude and resilience to challenges.
- Experience working under pressure and balancing competing priorities to meet both short‑ and longer‑term deadlines while maintaining high quality.
- Ability to multi‑task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances.
Duties / Responsibilities
- Manage caseloads and maintain trackers for the respective area, flexing to other regional areas as required.
- Retrieve and direct data to HEO Team leads for logistical planning.
- Respond to emails from various sources timely and appropriately.
- Escalate issues that cannot be resolved immediately to various teams across the Home Office and potentially externally.
- Communicate with customers via phone (using translation services when needed).
- Maintain effective relationships with key internal and external partners and stakeholders.
- Demonstrate civil service values and standards of behaviour as a role model to other colleagues.
- Provide advice, guidance, and support to customers on site in a face‑to‑face environment and to on‑site corporate stakeholders.
- Respond to and refer cases for safeguarding, police or security incidents.
- Additional duties as required depending on demand and emerging priorities.
- Record keeping on Excel and other IT systems.
Training
This physically demanding operational role requires candidates to complete personal safety training at Level 2. Completion is mandatory; failure to complete precludes undertaking the role.
Clearance Level
Enhanced DBS + CTC (Counter Terrorism Clearance)
Role Specific Requirements
- Valid driver’s licence and access to your own vehicle.
- Valid passport and have lived in the UK for longer than five years; no period of six months or longer abroad in the last five years.
- Security clearance will be processed if successful.
Brook Street supports the Armed Forces Covenant and guarantees a guaranteed interview for veterans or spouses/partners of military personnel meeting the essential criteria. We are a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, offering a guaranteed interview with a PSR Sourcer. Candidates with disabilities or veterans are encouraged to register interest via the Brook Street website. In high‑volume situations, the best candidates from the group will be interviewed.
Executive Officer - Deployment in Birmingham employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Officer - Deployment in Birmingham
✨Tip Number 1
Get to know the company and its values! Research Brook Street and the Home Office to understand their mission and how you can contribute. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves face-to-face and virtual engagements, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss examples of how you've tackled challenges in the past. This will demonstrate your solution-focused attitude and resilience, which are crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Executive Officer - Deployment in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Executive Officer - Deployment. We want to see how you can bring your unique flair to our team!
Showcase Your Resilience: This role is all about handling pressure and juggling priorities. Use your application to share examples of how you've tackled challenges in the past. We love a good story about overcoming obstacles!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. Avoid jargon unless it's relevant to the role – we want to know you can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Executive Officer - Deployment role. Familiarise yourself with the key responsibilities, such as managing caseloads and maintaining trackers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Given the nature of this role, it's crucial to highlight your solution-focused attitude. Prepare examples from your past experiences where you've successfully resolved issues under pressure. This will illustrate your ability to handle challenges and maintain high-quality work, which is essential for this position.
✨Demonstrate Effective Communication
Since you'll be engaging with customers face-to-face and virtually, practice articulating your thoughts clearly. Think about how you can convey complex information simply and effectively. Also, be ready to discuss how you would use translation services when needed, as this is a key part of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to multi-task and prioritise effectively. Prepare for scenario-based questions where you might need to explain how you'd manage competing priorities or react to changing circumstances. This will help you showcase your resilience and adaptability, which are vital for success in this fast-paced environment.
