Admin Officer - Job Aide (Support Role for Visually Impaired Colleague)
Location: Birmingham B12 8AF)
Pay rate: 14.47 per hour
Are you patient, confident, and motivated by inclusion? Hiring for a reputed client, Brook Street is recruiting a Job Aide to provide essential, day-to-day support to a visually impaired colleague within a busy Jobcentre environment. This is a supportive role-no decision-making involved-making a real difference to how a Work Coach can deliver with accessibility and confidence.
What you'll be doing:
* Sitting in with jobseeker interviews and being on hand to assist before, during and after appointments
* Guiding and escorting your colleague safely around the building (meeting rooms, workstations, entrances and communal areas), including during busy periods
* Helping with orientation to any layout or environmental changes
* Providing hands-on administrative and workplace support (document handling, reading/recording information where needed)
* Supporting use of IT systems and digital tools used for the Work Coach role, ensuring accuracy and timely completion
* Offering discreet, practical assistance during customer interactions (e.g., reading visual information or helping navigate systems) while ensuring your colleague leads all discussions and decisions
* Helping maintain continuity of support throughout the working day, adapting to changing priorities
* Working collaboratively with other job aides where needed for seamless coverage and communication
* Joining induction and further training as provided (including DWP systems and assistive software)
What you'll bring:
* Strong communication and interpersonal skills, with a calm, empathetic approach
* Patience and understanding-especially during customer interactions and additional needs identified
* A proactive mindset to spot barriers and remove them to keep things moving
* Confidence using computers and internal systems (with training provided)
* Professional, respectful relationship-building with colleagues at all levels
* Reliability and consistency-supporting attendance, wellbeing and effective working throughout the day
Additional information:
* Training will be provided, including on site-guide and assistive technology if required
* Fully office based, 37 ...
Admin Officer - Job Aide in Birmingham employer: Brook Street
Join a dynamic and supportive team at a leading higher education institution in Bath, where your skills as a Digital Print Assistant will be valued and nurtured. With a focus on professional development and a commitment to delivering high-quality work, you'll enjoy a collaborative work culture that prioritises customer service and excellence. This role offers the unique advantage of working in an educational environment, providing opportunities for growth and learning while contributing to meaningful projects.
