Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and live chat while ensuring top-notch service.
- Company: Join a reputable company known for award-winning customer service.
- Benefits: Competitive salary, performance bonuses, and flexible working hours.
- Why this job: Be part of a dynamic team that values your input and growth.
- Qualifications: GCSE Maths and English, strong communication skills, and a team player attitude.
- Other info: Great opportunity for career development in a supportive environment.
The predicted salary is between 26000 - 28000 £ per year.
Brook Street recruitment is delighted to be working with our North Belfast client who are currently recruiting a Customer Service Advisor to join their expanding team. Reporting to the Customer Services Manager, you will be a key part of the Digital Team, handling customer enquiries via phone, email, and live online chat. The business has built a strong reputation for delivering award-winning customer service, and this role plays an important part in maintaining and enhancing those standards.
Responsibilities
- Dealing with customer requests, complaints, and enquiries via web chat, email, and phone.
- Ensure that all customer enquiries and complaints are followed up and dealt with promptly and effectively.
- Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.
- Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records.
- Monitor and support team performance to ensure maximum performance from the team.
- Be driven to achieve and maintain top quality customer service levels at all times.
- Provide regular structured feedback to enable constant improvement of product and service levels.
- Any other reasonable duties as required, or at the request of management.
Essential criteria
- GCSE Maths and English at Grade C or above or equivalent.
- Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
- Experience of managing emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products.
- Motivated by achievement of results and providing a high level of service to all customers.
- Strong team player.
Location: Dargan Crescent, Belfast
Full-Time, Permanent
Salary: £26,000 - £28,000 + Performance Bonus
Working Hours: Flexible - 8:00am-4:30pm or 9:00am-5:30pm
Please send CV to Colleen Farquharson via the apply link.
Customer Service Advisor - Online Team in Belfast employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Online Team in Belfast
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer enquiries, try role-playing with a friend or family member. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of specific situations where you’ve successfully handled customer complaints or queries. This will demonstrate your problem-solving skills and ability to empathise with customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Online Team in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any experience dealing with customer queries, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our award-winning team. Keep it personal and engaging!
Showcase Your Empathy: In your application, give examples of how you've handled complex customer issues in the past. We love seeing candidates who can demonstrate empathy and effective problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brook Street
✨Know the Company
Before your interview, take some time to research the company’s values and customer service reputation. Understanding their approach will help you align your answers with what they’re looking for in a Customer Service Advisor.
✨Showcase Your Communication Skills
Since this role involves handling customer enquiries through various channels, be prepared to demonstrate your strong communication skills. Practice answering common customer queries and think about how you can convey empathy and clarity in your responses.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations or complaints. Think of examples from your past experiences where you successfully resolved issues, and be ready to explain your thought process.
✨Highlight Teamwork and Motivation
As a Customer Service Advisor, being a team player is crucial. Be ready to discuss how you’ve collaborated with others in previous roles and how you stay motivated to achieve high service levels, even during challenging times.
