Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential admin support to help patients transition smoothly back into community care.
- Company: Join a caring and supportive NHS team at the Mater Hospital.
- Benefits: Earn £12.75 per hour with full-time hours and training opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Confident with IT systems and excellent organisational skills required.
- Other info: Dynamic role with opportunities for career growth across hospital sites.
The predicted salary is between 11 - 14 £ per hour.
Administrative and Secretarial Support Officer - Hospital Social Work Team (Mater Hospital)
Location: Cross-site (including cover as required)
Hours: Full-time 9am until 5pm
Rate of pay: £12.75 per hour
Are you highly organised, efficient, and passionate about supporting services that make a difference to people's lives? We're looking for an enthusiastic Administrative and Secretarial Support Officer to join our Hospital Social Work Team, working closely with the Community Discharge Team to ensure smooth and effective service delivery across our hospital sites.
About the Role
As part of a busy and supportive team, you will provide high-quality administrative and secretarial assistance to help ensure patients receive timely, coordinated care. You will play a key part in managing information, maintaining accurate records, and supporting colleagues in their day-to-day work.
Main Responsibilities
- Provide efficient administrative, IT, and statistical support under the guidance of the Admin Lead.
- Process referrals and daily admission lists in line with agreed protocols, updating relevant hospital systems, including Encompass.
- Maintain accurate patient records, ensuring timely registration and discharge data entry.
- Support reporting and statistical returns through diligent data entry and database maintenance (Excel and other systems).
- Handle mail, telephone, and other enquiries professionally, ensuring effective messaging and follow-up.
- Service team meetings by preparing agendas, distributing papers, taking minutes, and tracking actions.
- Manage filing systems in line with Records Management standards, including oversight of off-site storage.
- Use eProcurement to order and track departmental and service-user equipment supplies.
- Provide general secretarial support, including document preparation, photocopying, and scanning.
- Act as a first point of contact for the team, ensuring smooth communication and coordination of tasks.
- Support colleagues across sites as needed, providing cover for Band 2 and Band 3 staff when required.
About You
You’ll be someone who:
- Is confident using IT systems (Excel, Word, and hospital systems such as Encompass).
- Has excellent organisational and communication skills.
- Can work independently and as part of a wider multidisciplinary team.
- Takes pride in maintaining accuracy, confidentiality, and efficiency.
- Is adaptable and willing to work across hospital sites when needed.
Why Join Us?
You’ll be part of a caring, supportive environment where every role contributes to helping patients safely return home and transition smoothly back into community care. We’ll provide training and development opportunities to help you grow in your NHS career.
Band 3 Admin Support Officer in Belfast employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Admin Support Officer in Belfast
✨Tip Number 1
Get to know the team! If you can, reach out to current employees on LinkedIn or through mutual connections. A friendly chat can give you insights into the role and show your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills in IT and organisation can shine through in your answers.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss examples of how you've successfully managed multiple tasks or worked across different teams. This is key for a role that requires cross-site support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your enthusiasm for the position. Plus, it shows you’re proactive!
We think you need these skills to ace Band 3 Admin Support Officer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and IT skills, especially with Excel and hospital systems like Encompass. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for supporting services that make a difference. Let us know why you’re excited about joining our Hospital Social Work Team and how you can contribute.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brook Street
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrative and Secretarial Support Officer. Familiarise yourself with key tasks like processing referrals, maintaining patient records, and using systems like Encompass. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your IT Skills
Since the job requires confidence in IT systems like Excel and Word, be prepared to discuss your experience with these tools. You might even want to mention specific examples of how you've used them in previous roles to improve efficiency or accuracy. This will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think of scenarios where you had to manage tight deadlines or coordinate with different teams. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Communication Skills
As a first point of contact for the team, strong communication is key. Be ready to share examples of how you've effectively handled enquiries or communicated important information in past roles. This will highlight your ability to maintain smooth communication and coordination within a busy environment.
