HMCTS - PSR2 AO Roles - Barnet

This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client, Barnet Civil and Family Court. The Administrative Officer responsibilities include:

• Preparing reports and maintaining appropriate filing systems.
• Preparing papers and files for court, tribunals, hearings, and meetings.
• Producing court/tribunal documents.
• General photocopying and filing.
• Creating and updating records on in-house computer systems and data input.
• Post opening and dispatch.
• Booking, preparing, and organising meeting rooms, supporting training courses and other group activities.
• Preparing meeting agendas, joining instructions, handouts, etc.
• Drafting standard letters and correspondence, minutes, notes, reports, submissions, etc., according to guidelines and instructions.
• Maintaining accurate and concise notes on the appropriate operating systems following enquiries or case-related actions.

Operations include:

• Clerking civil and family courts, tribunals, and hearings, ensuring papers and materials are available and up to date.
• Assisting court users, supporting listing and rota management, checking files.
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees, including the use of chip and pin.
• Handling counter (face-to-face) enquiries, and a broad spectrum of written and telephone enquiries.
• Working as a team to ensure TIB (Team Information Board) meetings are relevant, timely, and productive.
• Problem-solving, assessing the impact of new SOPS, and contributing to small projects.

Processing casework includes:

• Including standard documentation and information, court orders, claims, fines and fees, legal aid.
• Resulting courts accurately, interpreting the information required on a court file.
• Working to workload targets in terms of throughput and accuracy.
• Checking and verifying documents, records, accounts, claims, and returns for approval, results, statistics, plans, etc., against criteria, regulations, or procedures.
• Ensuring compliance and administration documentation meet quality standards.
• Cross-checking and validating work completed by colleagues.

Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc. Work may require interpretation of source materials, preparation of bundles, and chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed.

Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required.

Undertaking calculations includes:

• Producing basic statistical analysis reports and processing financial information.
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering, and running straightforward reports.
• Spending limited sums of money on behalf of an office or unit.
• Calculating the anticipated numbers of jurors to be called and managing the numbers to be as efficient as possible.

Communicating with the public, the judiciary, other court and tribunal users, and representatives of other agencies and organisations includes:

• Communicating and working with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers, and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures, etc., and provide excellent customer service.
• Delivering a helpful, prompt, polite, and "right first time" service to our internal and external customers.

Brook Street is committed to engaging with candidates with disabilities and veterans. We encourage you to reach out to us via email, providing the role's navigation link and your qualifications. Throughout the application process, we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us.

If successful, we will need to run a compliance check prior to starting, including DBS checks and references.

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, who meet all the essential criteria for the vacancy.