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- Tasks: Support healthcare by managing outpatient appointments and referrals at Musgrave Park Hospital.
- Company: Join Brook Street, a dynamic team dedicated to vital healthcare services.
- Benefits: Earn £12.31 per hour, with Monday to Friday hours and ongoing temporary work.
- Why this job: Make a real impact in healthcare while gaining valuable experience in a supportive environment.
- Qualifications: 4 GCSEs (Grades A-C) including English, plus 1 year of relevant experience required.
- Other info: Exciting opportunity to work in a hospital setting and contribute to patient care.
Join our team at Musgrave Park Hospital as an Appointments Officer and embark on a rewarding journey where your contributions truly matter! At Brook Street, we are thrilled to offer you an opportunity to support vital healthcare services in a dynamic environment.
What We Offer:
- Salary of £12.31 per hour.
- Work Monday to Friday from 9:00 AM to 5:00 PM
- Temporary, ongoing
Key Responsibilities:
- Making new and review outpatient appointments, ensuring adherence to NHS referral and waiting time guidelines and managing outpatient waiting lists.
- Processing referrals for diagnostic and specialist procedures, adding them to hospital IT systems, and handling centralized booking requests, often in a rotational capacity across different services.
- Managing first appointment bookings for designated services, registering referrals on patient administration systems promptly, and forwarding referral letters to relevant services within agreed timeframes.
- Monitoring waiting lists to ensure patients are booked according to access policies, escalating potential breaches, and liaising with clinical staff to arrange urgent appointments as needed.
Qualifications:
- 4 GCSEs (Grades A-C), including English Language, plus 1 year of experience.
- Proficiency in Microsoft Word, Excel, and Outlook is essential.
Ready to Apply?
If you're excited about this unique opportunity to contribute to healthcare within a hospital setting, submit your up-to-date CV via the application link or call Siobhan Hanna at Brook Street for more information. Join us in making a difference!
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Appointments Officer
✨Tip Number 1
Familiarise yourself with the NHS referral and waiting time guidelines. Understanding these processes will not only help you in the role but also show your commitment to the position during any discussions.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel and Outlook. Being proficient in these tools is essential for managing appointments and communications effectively, which can set you apart from other candidates.
✨Tip Number 3
Network with current or former Appointments Officers if possible. They can provide insights into the role and the work environment, which can be invaluable during interviews and help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience in managing waiting lists and handling patient information. Be ready to share specific examples that demonstrate your organisational skills and attention to detail, as these are crucial for the role.
We think you need these skills to ace Band 3 Appointments Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Appointments Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in healthcare or administrative roles. Highlight your proficiency in Microsoft Word, Excel, and Outlook, as these are essential for the role.
Write a Compelling Cover Letter: Include a cover letter that expresses your enthusiasm for the position and the impact you hope to make at Musgrave Park Hospital. Use specific examples from your past experiences to demonstrate your ability to manage appointments and work within NHS guidelines.
Double-Check Your Application: Before submitting your application, review all documents for accuracy and completeness. Ensure there are no spelling or grammatical errors, and that all required information is included to make a strong impression.
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Appointments Officer. Familiarise yourself with NHS referral guidelines and waiting time policies, as these will likely come up during your interview.
✨Showcase Your IT Skills
Since proficiency in Microsoft Word, Excel, and Outlook is essential, be prepared to discuss your experience with these tools. You might even be asked to demonstrate your skills, so brush up on any relevant tasks beforehand.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing waiting lists or dealing with urgent appointment requests. Think of examples from your past experience that highlight your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, challenges faced in the role, or how success is measured. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
