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- Tasks: Be the friendly face for customers, managing service schedules and ensuring smooth operations.
- Company: Join a dynamic team at a leading service centre in Ballyclare.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: GCSEs in English and Maths, plus strong communication skills.
- Other info: Flexible rota with opportunities for overtime and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Brook Street Recruitment is delighted to be working with our client in Ballyclare to recruit a full-time, permanent Customer Service Desk Advisor. This is a customer-facing role that plays a vital part in the smooth operation of the service and workshop functions.
Key Duties & Responsibilities
- Act as the first point of contact for customers, greeting them courteously and accurately identifying their requirements.
- Generate, amend and maintain service schedules, including issuing service reminders.
- Manage vehicle and customer databases, ensuring records are accurate and up to date.
- Book PSV appointments.
- Issue workshop job cards and monitor vehicle progress through the workshop.
- Process and close workshop job cards and assist with invoicing.
- Make outbound sales and customer care calls while developing and maintaining strong customer relationships.
- Prepare maintenance contract quotations and actively sell maintenance contracts.
- Liaise closely with the Workshop Foreman to support effective job planning, efficiency and profitability.
- Contact customers regarding additional work requirements, providing accurate quotations and obtaining authorisation.
- Notify customers upon job completion, clearly explaining work carried out and arranging vehicle collection or delivery.
- Maintain high levels of customer satisfaction by delivering the company's Customer Commitments.
- Handle customer feedback and complaints professionally and efficiently.
- Carry out general administrative duties, including producing daily, weekly and monthly reports, scanning and filing documentation, record archiving and general word processing.
Criteria
- Educated to GCSE level, including English and Maths.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office / Microsoft Suite.
Working Hours & Rota
This position operates on a 47-hour working week, organised on a rota basis and issued in advance to meet customer demand. Current rota coverage:
- Monday - Thursday: 08:00 - 21:00 - Working one late shift during this time.
- Friday: 08:00 - 17:00.
- Saturday: 07:00 - 11:00 - usually one in 4 Saturdays.
If interested please send CV via the apply link.
Service Advisor in Ballyclare employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Ballyclare
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in for that interview, show them you’re not just another candidate – you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. It shows you’re engaged and interested in the role, plus it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Advisor in Ballyclare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, emphasise your strong written and verbal communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any errors or missing information. We appreciate candidates who take the time to ensure everything is accurate and up to date!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Desk Advisor. Familiarise yourself with the key duties like managing service schedules and handling customer feedback. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about interacting with customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will highlight your strong written and verbal communication skills, which are essential for the job.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Think of times when you've managed multiple tasks or maintained accurate records. Bring these examples to the interview to illustrate your ability to handle the administrative side of the role, like maintaining vehicle databases and processing job cards.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or specific challenges the service desk faces. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
