Administrative Officer AO - Gateshead Law Court
Administrative Officer AO - Gateshead Law Court

Administrative Officer AO - Gateshead Law Court

Gateshead Full-Time 28800 - 43200 £ / year (est.) No home office possible
B

At a Glance

  • Tasks: Join us as an Administrative Officer, handling essential court paperwork and supporting legal processes.
  • Company: Be part of Her Majesty's Courts and Tribunals Service, ensuring justice is served efficiently.
  • Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
  • Why this job: Make a real impact in the justice system while developing valuable skills in a dynamic setting.
  • Qualifications: 5 GCSEs (A*-C) or equivalent, plus relevant computer skills and administrative experience.
  • Other info: Guaranteed interviews for veterans and candidates with disabilities who meet essential criteria.

The predicted salary is between 28800 - 43200 £ per year.

Background
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty\’s Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service

The key purpose of the role
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions – complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

Key responsibilities
Administration
* Preparing papers and files for court, tribunals, hearings and meetings.
* Producing court/tribunal documents.
* General photocopying and filing.
* Creating and updating records on in-house computer system and data input.
* Post opening and dispatch.
* Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
* Preparing meeting agenda, joining instructions, handouts etc.
Drafting
* Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
Operations
* Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
* Assisting court users, supporting listing and rota management, checking files
* Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
* Handling counter (face to face), written and telephone enquiries.
* To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
* To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
* To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles
Processing casework
* Including standard documentation and information, court orders, claims, fines and fees, legal aid
* Resulting courts accurately, interpreting accurately the information required on a court file
* To work to workload targets in terms of throughput and accuracy
Checking and verifying
* Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Ensuring compliance and administration documentation meet quality standards.
* Role holders may be required to cross check and validate work completed by colleagues.
Collecting and assembling information
* For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
* Work may require interpretation of source materials, preparation of bundles, chasing.
* Role holders will need to modify and adjust information and make decisions to allow work to be completed.
* Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required
Undertaking calculations
* Produce basic statistical analysis reports and where required, process financial information.
* Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
* Spending limited sums of money on behalf of an office or unit.
* Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible
Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations
* Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
* To deliver a helpful, prompt, polite and \”right first time\” service to our internal and external customers

Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Skills & Qualifications
5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required.

Operational Delivery in HMCTS
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
* Face-to-face roles in HMCTS for example a court usher
* Contact Centre roles in HMCTS for example call centre advisers
* Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team

#J-18808-Ljbffr

Administrative Officer AO - Gateshead Law Court employer: Brook Street

Her Majesty's Courts and Tribunals Service (HMCTS) is an exceptional employer, offering a supportive work culture that values continuous improvement and professional development. As an Administrative Officer in Gateshead Law Court, you will benefit from a collaborative team environment, opportunities for career advancement, and the chance to make a meaningful impact on the justice system while enjoying a flexible work schedule.
B

Contact Detail:

Brook Street Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Administrative Officer AO - Gateshead Law Court

✨Tip Number 1

Familiarise yourself with the Lean principles and continuous improvement techniques that HMCTS employs. Understanding these concepts will not only help you in your role but also demonstrate your commitment to enhancing customer service during interviews.

✨Tip Number 2

Practice your communication skills, especially in handling enquiries from court users and other stakeholders. Being able to convey information clearly and politely is crucial for this role, so consider role-playing scenarios with friends or family.

✨Tip Number 3

Get comfortable with administrative software and data input systems commonly used in court settings. If you can showcase your proficiency in these tools during your interview, it will set you apart from other candidates.

✨Tip Number 4

Network with current or former HMCTS employees if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the Administrative Officer position.

We think you need these skills to ace Administrative Officer AO - Gateshead Law Court

Excellent Customer Service Skills
Administrative Skills
Attention to Detail
Data Entry and Management
Document Preparation
Communication Skills
Problem-Solving Skills
Teamwork and Collaboration
Time Management
Flexibility and Adaptability
Basic Statistical Analysis
Knowledge of Court Procedures
IT Proficiency
Ability to Handle Confidential Information

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Administrative Officer position. Tailor your application to highlight how your experience aligns with these requirements.

Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Use specific examples to demonstrate your skills in problem-solving, communication, and teamwork, as these are crucial for the role.

Showcase Your Skills: Make sure to mention your proficiency in relevant computer skills and any qualifications you have, such as GCSEs or NVQs in Business Administration. This will help to establish your capability to perform the tasks outlined in the job description.

Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working in HMCTS. Discuss how you can contribute to their commitment to high standards of customer service and continuous improvement.

How to prepare for a job interview at Brook Street

✨Understand the Role

Make sure you thoroughly read the job description and understand the key responsibilities of an Administrative Officer. Familiarise yourself with terms like 'Lean principles' and 'continuous improvement techniques', as these are crucial to the role.

✨Showcase Your Customer Service Skills

Since excellent customer service is vital in this position, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate effectively with various stakeholders.

✨Demonstrate Problem-Solving Abilities

Be ready to discuss how you've used problem-solving techniques in previous roles. Mention any experience with administrative tasks that required attention to detail and accuracy, as well as your ability to work under pressure.

✨Prepare for Teamwork Questions

As the role involves working within a team, think of examples that demonstrate your ability to collaborate effectively. Be prepared to discuss how you contribute to team meetings and support your colleagues in achieving common goals.

Administrative Officer AO - Gateshead Law Court
Brook Street
B
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>