Administrative Officer AO - Band E

£12.36 - £12.53 per hour + Paid holidays and pension scheme. Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Temporary Administrator Position - until end of September 2025 with possible extension. Full Time Monday to Friday 37 hours per week - £12.36/hr for the first 12 weeks, then £12.53/hr thereafter.

Background

Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service.

The key purpose of the role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS).

Key responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents.
• General photocopying and filing.
• Creating and updating records on in-house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
• Preparing meeting agenda, joining instructions, handouts etc.
• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
• Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
• Assisting court users, supporting listing and rota management, checking files.
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin.
• Handling counter (face to face), written and telephone enquiries.
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
• To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles.
• Processing casework including standard documentation and information, court orders, claims, fines and fees, legal aid.
• Resulting courts accurately, interpreting accurately the information required on a court file.
• To work to workload targets in terms of throughput and accuracy.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Ensuring compliance and administration documentation meet quality standards.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports etc.
• Undertaking calculations, producing basic statistical analysis reports and processing financial information.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.

Required Skills

• Good accurate typing/data entry skills.
• Excellent communication skills both verbal and written.
• Good strong working knowledge of Microsoft Packages.
• Ability to follow instructions.
• Ability to work as part of a team but also able to work independently.
• Attention to detail and ability to prioritise workload.

This is a temporary role to run until the end of September 2025, likely to be extended beyond this date. The role is subject to 3 years referencing and a Basic DBS Check. Full training will be given.

Please apply for the role online with your CV in word format. Due to the number of applications we may not be able to respond to all candidates.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.