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- Tasks: Join us as an Administrative Officer, handling case information and supporting customer queries.
- Company: Brook Street partners with the Home Office, dedicated to public service and community support.
- Benefits: Enjoy hybrid working, flexible hours, and a smart casual dress code.
- Why this job: Gain valuable experience in a supportive team environment while making a difference for customers.
- Qualifications: Must have lived in the UK for over 3 years and hold a valid passport.
- Other info: Training provided for 2-3 weeks; guaranteed interviews for veterans and candidates with disabilities.
Admin Officer – Home Office
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.
Location: Waterside House, Kirkstall Road, Leeds, LS4 2QB
Office Based
Pay: £13.85 per hour
Working Days/Hours: Monday to Friday, 37 hrs per week
Shifts (rota): 8am‑4pm or 9:30am‑5:30pm
Opportunity to be deployed to other sites across the UK, if this is suitable to the candidate\’s personal situation. Travel/expenses/subsistence will be provided.
Responsibilities
- Managing the in and out flow of asylum customers attending their substantive interviews (08:00‑17:30, Monday to Friday)
- Making well informed decisions for our customers
- Demonstrate sound interpersonal communication skills and thrive working as part of a team
- Communicate effectively with our diverse service users, taking into account language barriers and vulnerabilities
- Collaborate with teams, peers and senior management to drive continuous improvement and consistency across the directorate
- Compliance with Civil Service and Home Office values when liaising with customers and decision makers
- Liaising with Home Office security to build rapport and maintain close working relationships
- Conducting Home Office systems checks prior to each interview in line with performance and quality expectations. This is to ensure customers are supported correctly and any security concerns are raised appropriately
Training
No annual leave during training period. Training duration: up to 4-6 weeks.
Clearance Level
CTC + DBS.
Role Specific Requirements
You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that a period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.
Equal Opportunities
Brook Street supports the Armed Forces Covenant and will interview all veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or a veteran or spouse/partner of military personnel and meet all essential criteria, we encourage you to reach out via the Brook Street website to register your interest and indicate the role you are interested in. We are committed to engaging with you. In case of a high volume of eligible ex‑military candidates, Brook Street will interview the most suitable within that group.
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Administrative Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Familiarise yourself with the Home Office's mission and values. Understanding their goals will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your organisational skills. Since the role involves monitoring case information and managing administrative tasks, being able to showcase your ability to stay organised and efficient will be crucial.
✨Tip Number 3
Practice your communication skills. As the role requires handling customer queries and telephone call management, being articulate and confident in your communication will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the Home Office. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in your application, especially in areas like organisational skills and customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Administrative Officer role. Emphasise your ability to handle administrative tasks, monitor case information, and work effectively in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the Home Office. Use specific examples from your past experiences to demonstrate how you meet the job requirements, particularly in decision-making and communication skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Administrative Officer role.
How to prepare for a job interview at Brook Street
✨Showcase Your Organisational Skills
As an Administrative Officer, you'll need to demonstrate strong organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects, highlighting how you prioritised and kept everything on track.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to discuss how your skills align with the duties mentioned, such as handling customer queries and managing case files.
✨Practice Communication Scenarios
Since the role requires sound interpersonal and communication skills, practice common scenarios you might encounter. Think about how you would handle a difficult customer query or explain a complex process clearly and concisely.
✨Dress Smartly and Professionally
Even though the dress code is smart casual, it's important to make a good first impression. Choose an outfit that is professional yet comfortable, ensuring you feel confident during the interview.
