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- Tasks: Support a team with patient interactions, appointment bookings, and administrative duties.
- Company: Join Brook Street, a proud supporter of the Armed Forces and committed to diversity.
- Benefits: Enjoy a competitive pay rate of £14.19 per hour and potential for role extension.
- Why this job: Be part of a dynamic environment that values quality improvement and teamwork.
- Qualifications: Polite telephone manner, multi-tasking skills, and attention to detail are essential.
- Other info: DBS check required; guaranteed interviews for veterans and candidates with disabilities.
My Public Sector Client based in Cosford, Wolverhampton is looking for an Administration Officer to support their team. This is a temporary role with the possibility of extension, Monday to Friday, 37.00 hours a week. This role is paying £14.19 per hour and is currently fully onsite.
The responsibilities of this role involve patient facing interactions, email, and telephone correspondence, booking of appointments and courses, proactive management of the appointment book and caseload, dealing with general enquiries and liaising with external agencies to facilitate the patient care pathway.
You will be expected to attend meetings, support quality improvement initiatives and be involved with regular reviews of admin processes. The role will also include administrative support to a multidisciplinary team, which involves a considerable amount of assertiveness and diplomacy to constitute the effectiveness of the department. Including shared responsibility in general office duties such as ordering stationary, scanning, shredding, photocopying, paper-filing as well as electronic filing on cloud storage platform SharePoint.
Skills must include a polite telephone manner, the ability to keep calm in a demanding role, prioritisation of workload and an adeptness at multi-tasking. You will also require discretion and attention to detail when handling confidential patient information.
Please be aware that this role will require a DBS and three years referencing.
Administrative Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description, such as managing appointment books and handling patient correspondence. This will help you demonstrate your understanding of the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially your telephone manner. Since the role involves patient-facing interactions, being able to convey information clearly and politely will be crucial.
✨Tip Number 3
Showcase your ability to multitask and prioritise workload by preparing examples from your past experiences. This will help you illustrate how you can handle the demands of the role effectively.
✨Tip Number 4
Research the organisation and its values, particularly regarding patient care and quality improvement initiatives. This knowledge will allow you to align your responses with their mission during interviews.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Administrative Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and patient-facing roles. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your ability to handle confidential information, manage workloads, and work effectively within a multidisciplinary team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Brook Street
✨Research the Organisation
Before your interview, take some time to research the public sector client and their values. Understanding their mission and how they support patient care will help you align your answers with their goals.
✨Demonstrate Your Communication Skills
Since the role involves patient-facing interactions and correspondence, be prepared to showcase your polite telephone manner and effective communication skills. Consider sharing examples of how you've successfully managed similar situations in the past.
✨Showcase Your Multi-tasking Abilities
The job requires adeptness at multi-tasking and prioritising workload. Be ready to discuss specific instances where you've successfully handled multiple tasks simultaneously, especially in a demanding environment.
✨Emphasise Discretion and Attention to Detail
Handling confidential patient information is crucial in this role. Prepare to explain how you ensure discretion and maintain attention to detail in your previous administrative roles, as this will demonstrate your suitability for the position.
