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- Tasks: Join us as an Administrative Officer, processing accommodation requests and providing excellent customer service.
- Company: Brook Street partners with the Home Office to support asylum seekers and promote human rights.
- Benefits: Enjoy a competitive hourly rate, hybrid working options, and opportunities for personal development.
- Why this job: Make a real impact while gaining valuable experience in a supportive and dynamic environment.
- Qualifications: Must have lived in the UK for over 3 years and hold a valid passport.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet essential criteria.
Administrator – Public SectorLocation: Bury St Edmund\’s Court
Pay Rate: £12.36 per hour
Hours: Monday to Friday, 37 hours per week
Contract Type: Full-time, Temporary (Office-based)
Our Public Sector client is recruiting for an Administrator to join their team at Bury St Edmund\’s Court. This is a fully office-based role, working Monday to Friday. The office is located next to the bus station, with excellent access to public transport and local amenities. You will receive 12.36 per hour, plus holiday entitlement and access to a pension scheme.
About the RoleYou will work within the courts supporting a variety of administrative and case-related tasks in a fast‐paced environment. Responsibilities include:
General administration
Handling queries regarding hearings
Updating internal systems with court activity
Opening and sorting post
Data entry and processing court orders
Answering telephone queries and taking payments
Inputting petitions and case information
Carrying case files across different floors
You will also support wider HMCTS operations, which may include:
Preparing papers and files for court
Producing court documents
Managing records and data input
Booking and preparing meeting rooms
Drafting standard letters, minutes, and reports
Clerking hearings and supporting court users
Processing casework, fines, claims, and legal aid
Checking and verifying documents, statistics, and returns
Carrying out basic calculations and assembling information
Communicating with court users, the judiciary, and external agencies
Ideal CandidateThe successful candidate will:
Be confident working independently and as part of a busy team
Have experience in administration and data entry
Be proficient with Microsoft Word and Outlook
Be accurate, organised, and comfortable working in a target‐driven environment
Have strong attention to detail
Compliance RequirementsIf successful, you will need to complete our compliance process, including:
Providing right‐to‐work and ID documents
Completing a Basic DBS check
Supplying references covering the last three years
How to ApplyIf this role sounds like the right fit for you, please apply online today. If you are shortlisted, we aim to contact you within 5 days.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex‐military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Administrative Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Familiarise yourself with the National Asylum Accommodation Unit's mission and values. Understanding their goals will help you align your responses during interviews and demonstrate your commitment to their objectives.
✨Tip Number 2
Highlight any previous experience in administrative roles or customer service. Be ready to discuss specific examples of how you've handled similar responsibilities, such as processing requests or liaising with various stakeholders.
✨Tip Number 3
Prepare for questions about flexibility and adaptability, especially regarding shift patterns. Think of instances where you've successfully managed changing schedules or unexpected tasks in past roles.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks or projects simultaneously. This is crucial for the role, given the need to handle various requests and maintain accurate records.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the duties of the Administrative Officer position.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experiences that demonstrate your ability to manage tasks such as processing requests, liaising with colleagues, and maintaining databases. Use specific examples to illustrate your capabilities.
Showcase Customer Service Skills: Since the role involves providing excellent customer service, make sure to include examples of how you've successfully dealt with customers or clients in the past. This could be through direct interactions or by supporting internal teams.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Administrative Officer.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Administrative Officer. Be prepared to discuss how your skills and experiences align with the duties, such as processing accommodation requests and liaising with internal and external partners.
✨Showcase Customer Service Skills
Since this role involves providing excellent customer service, think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to maintain professionalism and empathy in challenging situations.
✨Demonstrate Adaptability
The job requires flexibility in working hours and adapting to changing shift patterns. Be ready to discuss how you've successfully adapted to changes in previous roles and your willingness to embrace new challenges, especially in a dynamic environment like the National Asylum Accommodation Unit.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responding to hypothetical situations related to accommodation requests or managing sensitive information, showcasing your critical thinking and attention to detail.
