Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join the Department for Education as an Admin Officer, handling calls and supporting operations.
- Company: Be part of a vital team at the Department for Education in Darlington.
- Benefits: Enjoy hybrid working, competitive pay, and weekly salary.
- Why this job: Gain valuable experience in a supportive environment while making a difference in education.
- Qualifications: Strong admin skills, confident on the phone, and proficient in Microsoft Office required.
- Other info: Various fixed-term roles available with flexible start and end dates.
Social network you want to login/join with:
Admin Officer – Department for Education
Location: Bishopgate House, Darlington
Rate of Pay: £12.43 per hour, weekly pay
Working Hours: 37 hours per week – Monday to Thursday: 8:30am – 4:30pm – Friday: 8:30am – 4:00pm
Working Arrangements: Hybrid – 3 days per week in the Darlington office, 2 days per week working from home
Contract Duration: Various fixed-term roles available with different start and end dates, including:
- 6 October 2025 – 28 November 2025
- 6 October 2025 – 5 December 2025
- 6 October 2025 – 6 February 2026
- 6 October 2025 – 13 March 2026
- 6 October 2025 – 20 March 2026
- 10 November 2025 – 23 January 2026
About the Role:
The Department for Education is seeking Admin Officers to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools.
Key Responsibilities:
- Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls.
- Manage high volumes of telephone communication, particularly during peak periods.
- Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary.
- Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures.
- Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR.
- Collect and process complex survey returns, analyse the source of data errors, and contact relevant data providers to obtain accurate information.
- Ensure data handling meets quality standards and timescales set by internal customers.
Essential Skills and Experience:
- Comfortable and confident handling high volumes of telephone calls.
- Strong administrative skills with a keen eye for detail.
- Proficient in Microsoft Office applications (e.g. Word, Excel, Outlook).
- Good literacy and numeracy skills.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with the ability to build rapport and work collaboratively.
- Able to take ownership of tasks and follow through on commitments.
- Problem-solving mindset with resilience under pressure.
- Strong time management and organisational skills.
- Ability to produce high-quality work and support colleagues in achieving shared goals.
Home Working Requirements:
Applicants must have the facilities to work from home for part of the week. This includes:
- Secure and reliable internet access
- A private and comfortable working environment suitable for handling sensitive information (e.g. not a shared space)
#J-18808-Ljbffr
Admin Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer
✨Tip Number 1
Familiarise yourself with the Department for Education's mission and values. Understanding their goals will help you align your responses during any interviews and demonstrate your commitment to their objectives.
✨Tip Number 2
Practice handling high volumes of telephone calls by simulating customer service scenarios with friends or family. This will boost your confidence and prepare you for the fast-paced environment you'll encounter in the role.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word. Consider taking a quick online course or tutorial to ensure you're comfortable with the tools you'll be using daily.
✨Tip Number 4
Network with current or former employees of the Department for Education on platforms like LinkedIn. They can provide valuable insights into the work culture and expectations, which can help you stand out during the selection process.
We think you need these skills to ace Admin Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and essential skills required for the Admin Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative skills, customer service experience, and proficiency in Microsoft Office applications. Use bullet points for clarity and focus on achievements that demonstrate your capabilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Department for Education. Highlight specific examples from your past experiences that showcase your ability to handle high volumes of telephone communication and your problem-solving skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an Admin Officer role.
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities of the Admin Officer role. Understand the key skills required, such as handling high volumes of calls and strong administrative abilities, so you can demonstrate how your experience aligns with these needs.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your verbal and written communication skills. Practice answering common interview questions clearly and concisely, and consider providing examples of how you've effectively communicated in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues or handled challenging situations. This will highlight your problem-solving mindset and resilience under pressure, which are crucial for the Admin Officer position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and the organisation. You might ask about the team dynamics or how success is measured in the role, which can also give you valuable insights.