1st Line Support

Job Title: 1st Line Support Technician Location: Exeter (Hybrid – 2 days in the office per week) Salary: up to £40,000 per year (Dependent on Experience) Are you passionate about providing excellent customer support and resolving technical issues? Our client is a well-established software company based in Exeter, looking to expand their team with a skilled 1st Line Support Technician. If you're eager to take on new challenges and grow your career in a dynamic and supportive environment, this is the role for you! Key Responsibilities: Act as the first point of contact for customers, handling inquiries, troubleshooting, and providing solutions to technical issues. Provide clear and concise support through various channels, including phone, email, and live chat. Diagnose and resolve technical issues, escalating more complex problems to the appropriate team. Maintain accurate records of customer interactions and solutions provided Collaborate with other teams to improve the overall customer experience and contribute to software improvements.Key Requirements: Strong communication skills and the ability to explain technical information to non-technical users. 2 years+ experience offering technical support, ideally within a software company A good understanding of software applications, systems, and networks. Excellent problem-solving abilities and attention to detail.Benefits: Competitive salary based on experience. Hybrid working model – 2 days in the office, 3 days remote. Opportunity to grow within a successful and supportive company. Health and wellness benefits. Friendly and collaborative work environment.Brook Street NMR is acting as an Employment Agency in relation to this vacancy