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For Companies At a Glance
- Tasks: Be the friendly first point of contact for customers and manage service schedules.
- Company: Join a dynamic team at Brook Street Recruitment in Ballyclare.
- Benefits: Enjoy a full-time, permanent position with potential growth opportunities.
- Why this job: Great chance to develop customer service skills in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Perfect for high school and college students looking for a stable job.
The predicted salary is between 24000 - 36000 £ per year.
Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Administrator
Key Duties & Responsibilities
* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
* Generating, amending and updating service schedules and sending reminders
* Vehicle and customer database management
*…
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Service Desk Administrator employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Make sure to familiarize yourself with common customer service scenarios. Being able to demonstrate your understanding of how to handle various customer inquiries will show that you're ready for the role.
✨Tip Number 2
Brush up on your database management skills. Since you'll be managing vehicle and customer databases, having a solid grasp of relevant software will give you an edge.
✨Tip Number 3
Practice your communication skills. As the first line of contact for customers, being able to convey information clearly and courteously is crucial.
✨Tip Number 4
Research the company culture and values of Brook Street Recruitment. Understanding their approach to customer service can help you align your responses during the interview.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Administrator position. Understand the key duties and responsibilities, as this will help you tailor your application to highlight relevant skills.
Highlight Customer Service Skills: Since the role involves being the first line of contact for customers, emphasize your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions in the past.
Detail Your Technical Skills: Mention any relevant technical skills or experience with database management and service scheduling software. This will show that you are equipped to handle the technical aspects of the role.
Craft a Strong Cover Letter: Write a personalized cover letter that addresses why you are interested in the Service Desk Administrator position. Make sure to connect your previous experiences to the responsibilities listed in the job description.
How to prepare for a job interview at Brook Street UK
✨Show Your Customer Service Skills
As a Service Desk Administrator, you'll be the first point of contact for customers. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've effectively handled customer inquiries and resolved issues.
✨Demonstrate Attention to Detail
This role involves managing service schedules and databases. Be prepared to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to stay organized and detail-oriented.
✨Familiarize Yourself with Relevant Software
Knowledge of service desk software can set you apart. Research common tools used in the industry and be ready to discuss your proficiency with them. If you have experience with specific software, make sure to mention it.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
