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- Tasks: Manage customer calls, maintain databases, and handle paperwork in a busy office.
- Company: Brook Street is a reputable agency connecting talent with top employers in Belfast.
- Benefits: Competitive salary starting at £24,944 plus potential year-end bonuses.
- Why this job: Join a dynamic team, enhance your admin skills, and make a real impact in customer service.
- Qualifications: Previous service administration experience and strong communication skills are essential.
- Other info: Work hours are Monday to Friday, with a supportive team environment.
The predicted salary is between 24944 - 34925 £ per year.
Brook Street is delighted to be recruiting a Customer Service Desk Administrator for our North Belfast client. The ideal candidate will have strong office administration skills and very good communication skills, both written and oral. You will need to be well organised with the ability to work well alone and also as part of a team. Applicants for this job must have previous hands-on service administration experience.
Duties will involve:
- Answering telephone calls in a timely and efficient manner and taking messages
- Maintaining databases on Excel
- Preparing paperwork, filing, faxing and photocopying
- Marking/allocating customer and supplier payments
- Managing vehicle fleet documentation
- Inputting purchase invoices on Sage
- Some bank reconciliation duties
- Liaising with senior staff
Criteria:
- Previous experience dealing with clients over the phone
- Experience of working in a busy office environment
- GCSE English and Maths
- Strong communication skills
Role will involve working Monday to Thursday between 8.30am and 5pm and on a Friday 8.30am to 4pm. Salary will start on £24,944 and there is also an opportunity for a bonus at the end of the year.
Please send CV to Colleen Farquharson via the link.
Service Administrator in Belfast employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Belfast
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Sage and Excel. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of your previous experience in service administration. Think about specific situations where you successfully managed client communications or handled office tasks efficiently, as these will be valuable to discuss in your interview.
✨Tip Number 3
Research Brook Street and their values. Understanding the company culture and how they operate can help you tailor your responses in the interview, showing that you're a good fit for their team.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since strong communication is a key requirement for this role, consider doing mock interviews or asking friends for feedback on your phone manner and clarity when discussing your experiences.
We think you need these skills to ace Service Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in service administration. Emphasise your communication skills and any previous roles where you managed databases or handled customer interactions.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your hands-on service administration experience and how it aligns with the duties listed, such as managing vehicle fleet documentation and liaising with senior staff.
Showcase Your Skills: In your application, clearly demonstrate your organisational skills and ability to work both independently and as part of a team. Provide examples from past experiences that illustrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Administrator role.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Communication Skills
Since the role requires strong communication skills, be prepared to demonstrate your ability to articulate thoughts clearly. Practice answering common interview questions out loud to ensure you sound confident and concise.
✨Highlight Relevant Experience
Make sure to discuss your previous hands-on service administration experience. Prepare specific examples of how you've successfully managed tasks similar to those listed in the job description, such as handling customer inquiries or maintaining databases.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities. Be ready to explain how you prioritise tasks and manage your time effectively, especially in a busy office environment. Consider sharing a situation where your organisational skills made a difference.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the tools they use for administration, or opportunities for professional development within the company.
