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- Tasks: Manage customer accounts and negotiate repayment solutions with empathy and professionalism.
- Company: Join a supportive team in Stratford-upon-Avon with hybrid working options.
- Benefits: Competitive salary, flexible working hours, and a positive work environment.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Strong interpersonal skills and a confident telephone manner are essential.
- Other info: Opportunity for career growth in a dynamic and empathetic workplace.
The predicted salary is between 26000 - 36400 £ per year.
Location: Stratford-upon-Avon (hybrid working available after training)
Salary: £26,000 per annum
Hours: 37.5 hours per week, Monday to Friday (between 8:00am-5:00pm)
We are currently working with a client in Stratford-upon-Avon who are looking to recruit a Customer Account Manager to join their growing team.
In this role, you will be responsible for the day-to-day management of customer accounts where arrears have arisen. You will work closely with customers to understand their circumstances, offering support by agreeing affordable and sustainable repayment solutions. A key part of this role is treating customers with empathy and respect, ensuring fair outcomes and positive customer experiences.
Key Responsibilities- Handling inbound and outbound customer calls to resolve payment arrears
- Negotiating repayment arrangements in line with customer needs and company processes
- Demonstrating empathy, professionalism, and confidence when dealing with a wide range of customers
- Making appropriate decisions based on individual customer circumstances
- Accurately updating customer account information, ensuring records are clear and professional
- Identifying and highlighting any customer vulnerabilities in line with company procedures
- Excellent interpersonal and communication skills (both verbal and written)
- Confident and professional telephone manner
- Target-driven with the ability to plan and manage your own workload
- Strong IT skills with a high level of attention to detail
- Experience in debt negotiation is desirable but not essential
Customer Account Manager in Royal Leamington Spa employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Royal Leamington Spa
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help us connect with the interviewers and demonstrate that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, we recommend doing mock interviews with friends or family. This will help you feel more confident when discussing your experience and handling tricky questions.
✨Tip Number 3
Show off your empathy! Think of examples from your past where you've helped someone in a tough situation. We want to see how you can relate to customers and provide them with the support they need.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Account Manager in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your experience in managing customer accounts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with our values. Remember, empathy and professionalism are key in this role, so let that come through in your writing.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Brook Street UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Account Manager role. Familiarise yourself with the key responsibilities, especially around managing customer accounts and negotiating repayment arrangements. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy Skills
Since this role requires a lot of interaction with customers facing financial difficulties, be prepared to discuss how you've handled similar situations in the past. Share specific examples where you've demonstrated empathy and professionalism, as this will highlight your suitability for the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or negotiate a repayment plan. Practising your responses can help you feel more confident during the interview. Remember, it's all about showing your problem-solving skills and ability to manage your workload effectively.
✨Dress the Part and Be Punctual
Even if the company has a relaxed dress code, it's always best to dress smartly for an interview. It shows respect and professionalism. Also, make sure to arrive on time or log in early if it's a virtual interview. Being punctual sets a positive tone and demonstrates your commitment to the role.
