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For Companies At a Glance
- Tasks: Help customers by answering queries and recording information accurately.
- Company: Join a growing client in the dynamic insurance industry.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be part of a team that values effective communication and customer satisfaction.
- Qualifications: Fluent in Polish with strong communication skills required.
- Other info: Ideal for those looking to kickstart their career in customer service.
The predicted salary is between 28800 - 43200 £ per year.
Brook Street is working with a growing client in the insurance industry that is seeking a Polish speaking customer service advisor.
Main duties:
- To answer queries from customers and record information.
- To ensure all information is correct and accurate.
- To manage call volumes effectively.
- To maintain and effective working relationship with staff and customers.
Knowledge, skills, abilities and experience:…
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Polish Speaking customer service advisor employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish Speaking customer service advisor
✨Tip Number 1
Make sure to brush up on your Polish language skills, especially in customer service terminology. Being fluent and confident in both Polish and English will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Research the insurance industry and understand the basics of the products offered. This knowledge will show your potential employer that you are proactive and genuinely interested in the role.
✨Tip Number 4
Practice your communication skills by engaging in mock calls or role-playing exercises. This will help you manage call volumes effectively and maintain a professional demeanor under pressure.
We think you need these skills to ace Polish Speaking customer service advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description provided by Brook Street. Understand the key responsibilities and required skills for the Polish speaking customer service advisor position.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service, especially in handling queries and managing call volumes. Mention your proficiency in Polish and how it can benefit the role.
Showcase Communication Skills: Since the role involves maintaining effective relationships with customers and staff, highlight your communication skills. Provide examples of how you've successfully interacted with customers in the past.
Proofread Your Application: Before submitting your application, carefully proofread your documents. Ensure that all information is accurate and free from errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Language Skills
Since the role requires Polish language proficiency, be prepared to demonstrate your speaking and comprehension skills during the interview. Practice common customer service scenarios in Polish to show your fluency.
✨Understand the Insurance Industry
Familiarize yourself with basic insurance terminology and concepts. This will help you answer questions confidently and show that you are serious about the role and the industry.
✨Highlight Your Customer Service Experience
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Effective Communication Skills
Effective communication is key in customer service. Be ready to discuss how you manage call volumes and maintain relationships with customers. Show that you can communicate clearly and empathetically.
