Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support court users through calls, emails, and webchat while managing administrative tasks.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Earn £12.36 per hour, increasing to £13.25 after 12 weeks, with full training provided.
- Why this job: Be part of a team delivering justice and supporting those in need.
- Qualifications: Strong IT skills and excellent customer service abilities required.
- Other info: Flexible working options available, with opportunities for career growth.
The predicted salary is between 12 - 13 £ per hour.
Brook Street have a great temporary opportunity to work with CTSC in Newport for a 6-month period. Please see below details and apply direct if you feel you have the necessary transferable skills and are interested in this position.
- Start date: Mid March
- Length of assignment: 6 months
- Pay: £12.36 per hour for the first 12 weeks increasing to £13.25 thereafter
About CTSC: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role: The CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings. As a Support Officer your role will be predominately telephone-based, taking inbound calls from the public and legal representatives and returning calls as required. Emails, webchat (for some services), and general administrative work will also form part of the role. You will work in a small team supported by a Team Leader and, alongside our in-depth training programme, will have access to our 'knowledge bank' (guidance document) to assist in your role.
You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers calling the CTSCs are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding. This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as we are constantly investing in digital solutions to improve the way we deliver justice.
Your skills and experience:
- Proficient in using IT - helping users navigate our online systems, updating and processing case details.
- Have excellent customer service skills using telephone, webchat and email to ensure a professional and speedy customer experience.
- Be able to empathise with our customers.
- Promote and support customers to engage digitally and use online applications.
- Be able to explain information clearly so our customers feel reassured, and they know what they need to do.
- Be flexible and adaptive to support business needs.
- Proactively resolve routine problems and escalate serious issues.
Further details: The office is open Monday-Friday from 07.30am to 06.00pm. We can offer Saturday working as part of your weekly contracted hours. Saturday operating hours are 08.00am-04.00pm. All our staff are expected to work 6 Saturdays per year on a rota basis. There is also the option to work voluntarily on bank holidays. To ensure our services are consistent and operated effectively, successful candidates will be required to work full-time. Standard full-time working hours are 37 hours per week and working hours are between 8:00am and 6:00pm. Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are relative to particular service lines and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Training: Full training will be provided through a mixture of online and in-person training.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin Officer in Newport employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer in Newport
✨Tip Number 1
Get to know the company! Research CTSC and HMCTS to understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is telephone-based, it’s crucial to be confident and clear when speaking. Try role-playing with a friend or family member to get comfortable handling sensitive conversations.
✨Tip Number 3
Show off your empathy! When discussing your experiences, highlight times when you’ve helped someone in a tough situation. This will demonstrate that you can handle calls with the understanding and care that CTSC values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to support justice in our communities.
We think you need these skills to ace Admin Officer in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admin Officer role. Highlight your relevant skills, especially in customer service and IT, to show us you’re the perfect fit for CTSC.
Showcase Your Communication Skills: Since this role involves a lot of telephone and email communication, let us see examples of how you've effectively communicated in past roles. Use clear and concise language to demonstrate your ability to explain complex information.
Emphasise Empathy and Resilience: We want to know how you handle stressful situations. Share experiences where you’ve shown empathy towards customers or resolved issues calmly. This will help us see your suitability for supporting people in challenging circumstances.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brook Street UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Officer role at CTSC. Familiarise yourself with their services and how they support court users. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Empathy in Communication
Since you'll be dealing with sensitive matters, practice how to communicate empathetically. Role-play common scenarios where you might need to reassure callers. This will not only prepare you for the interview but also demonstrate your ability to handle difficult conversations with care.
✨Showcase Your IT Skills
As the role requires proficiency in IT, be ready to discuss your experience with various systems. Bring examples of how you've used technology to improve customer service or streamline processes. This will highlight your adaptability and readiness to embrace new digital solutions.
✨Demonstrate Resilience and Flexibility
The fast-paced nature of the job means you'll need to be resilient and flexible. Prepare examples from your past experiences where you've successfully managed multiple tasks or adapted to changing situations. This will show that you can thrive in a dynamic environment.
