At a Glance
- Tasks: Assist in processing security clearance applications and handle sensitive information securely.
- Company: Join a supportive team at a reputable organisation focused on security vetting.
- Benefits: Earn £12.86 per hour with hybrid working options and full training provided.
- Other info: Guaranteed interviews for veterans and those with disabilities who meet criteria.
- Why this job: Make a real difference while developing your admin skills in a structured environment.
- Qualifications: Attention to detail, strong IT skills, and excellent communication abilities required.
The predicted salary is between 12.86 - 12.86 £ per hour.
Location: York - Kings Pool, Peasholme Grn, York YO1 7PX
Pay: £12.86 per hour
Hybrid working (after training): 3 days in the office / 2 days from home
Training: Full training provided (initial programme may last up to 10 weeks). During training, attendance is office-based 5 days per week.
Security clearance: Basic SC clearance required (Costs covered by the hiring process).
If you're detail-driven, comfortable handling sensitive information, and want to support a process that matters, our client is hiring Case Assistants to help deliver the efficient administration and processing of security clearance applications. This is a friendly, structured role with training provided - ideal if you're looking for a clear path into a responsible, customer-focused operation.
What you'll be doing:
- Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks.
- Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone.
- Handling sensitive customer information securely and confidentially at all times.
- Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process.
- Supporting colleagues and applications through appropriate actions and interventions.
- Moving between different administrative duties as required to meet business needs.
- Making impartial, well-reasoned decisions in line with process requirements.
- Working at pace to meet targets without compromising quality.
What you'll bring:
- Excellent attention to detail and a strong quality-first mindset.
- Confidence working independently and collaboratively within a team.
- Strong IT skills, including Microsoft Office (Word and Outlook).
- Clear verbal and written communication skills, with an organised, professional approach.
- Ability to handle sensitive information securely and consistently.
- Experience using bespoke IT systems is advantageous.
- Strong customer service orientation and the ability to maintain consistency under pressure.
Ready to use your admin skills and attention to detail to make a real difference? Apply now with your CV to be considered for this direct-offer role.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.
We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion.
We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Case Assistant in Middlesbrough employer: Brook Street UK
As a Housing Estates Officer in Plymouth, you will join a supportive and dynamic team dedicated to enhancing community living. Our company prioritises employee growth through ongoing training and offers a flexible hybrid working model that promotes work-life balance. With a commitment to your professional development and a collaborative work culture, we provide a rewarding environment where you can make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Case Assistant in Middlesbrough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brook Street UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brook Street UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Case Assistant in Middlesbrough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brook Street UK:Your cover letter is your chance to shine! Tell us why you want to work at Brook Street UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brook Street UK!
How to prepare for a job interview at Brook Street UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
