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- Tasks: Manage water levels and ensure safe passage for boaters on the River Thames.
- Company: Join a dedicated team focused on providing excellent service at 45 lock and weir complexes.
- Benefits: Enjoy outdoor work, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a vital team maintaining waterways while engaging with the public.
- Qualifications: Strong customer focus, communication skills, and ability to work independently or in a team.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet essential criteria.
The predicted salary is between 24000 - 36000 £ per year.
Lock and Weir Keeper (Temporary Contract)
Contract: Temporary until December 2025
Locations: Reading and Oxon, Outer London and Surrey, Oxfordhire
We have an exciting opportunity for an energetic and confident individual to work outdoors in a customer-facing environment and contribute to the management of waterways activities on the River Thames. This role is ideal for someone with a diverse range of experience who enjoys hands-on work. The successful candidate must be available to work weekends as part of a rota system.
Key Responsibilities:
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Managing and regulating water levels
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Providing safe passage for boaters through the lock and overseeing activities around the lock site, associated structures, and reach
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Assisting colleagues and customers with local expertise and knowledge
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Maintaining lock buildings, facilities, and grounds to ensure a safe and clean environment
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Developing and maintaining strong health, safety, and wellbeing practices
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Delivering excellent customer service
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Liaising and working collaboratively with professional partners
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Ensuring efficient record-keeping and secure information storage
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Collecting customer payments, including license sales and tolls, and reconciling accounts
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Assisting with or managing incidents as needed
About the Team:
Our River Thames operations encompass 45 lock and weir complexes, with the primary aim of providing a first-class service to our customers. As a Lock and Weir Keeper, you will work alongside a dedicated team of Lock and Weir Keepers and Technical staff, reporting to the Team Leader and providing support to other teams.
Knowledge, Skills, and Experience:
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Experience in taking responsibility for the safety of yourself and others
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Strong customer focus with excellent face-to-face and telephone communication skills
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Well-organised, methodical, and detail-oriented
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Ability to prioritise tasks and identify potential issues
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Results-driven with a strong commitment to delivering outcomes
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Proficiency in standard IT packages and ability to learn specialised systems
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A quick learner who can work independently as well as part of a team
This is a fantastic opportunity to be part of a vital team ensuring the smooth operation of the River Thames. If you enjoy working outdoors, engaging with the public, and playing a key role in maintaining our waterways, we would love to hear from you!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Lock and Weir Keeper employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lock and Weir Keeper
✨Tip Number 1
Familiarise yourself with the River Thames and its lock systems. Understanding the specific challenges and operations of the waterways will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Engage with local boating communities or forums. Networking with boaters can provide you with valuable insights into customer expectations and experiences, which is crucial for delivering excellent customer service.
✨Tip Number 3
Highlight any previous outdoor or customer-facing roles in your discussions. Sharing specific examples of how you've managed safety or provided exceptional service will demonstrate your suitability for the position.
✨Tip Number 4
Be prepared to discuss your approach to teamwork and collaboration. Since you'll be working closely with other Lock and Weir Keepers, showcasing your ability to work well in a team will be key to landing the job.
We think you need these skills to ace Lock and Weir Keeper
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Lock and Weir Keeper position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, safety management, and any hands-on work. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working outdoors and engaging with the public. Mention specific examples of how your skills and experiences make you a great fit for the Lock and Weir Keeper role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street UK
✨Show Your Customer Service Skills
As a Lock and Weir Keeper, you'll be in a customer-facing role. Be prepared to discuss your previous experiences in customer service, highlighting how you effectively communicated and resolved issues. Demonstrating your ability to engage positively with the public will set you apart.
✨Emphasise Safety Awareness
Safety is paramount in this role. Be ready to talk about your understanding of health and safety practices, and provide examples of how you've ensured safety in past positions. This shows that you take responsibility for yourself and others seriously.
✨Demonstrate Your Problem-Solving Skills
The job requires quick thinking and the ability to manage incidents. Prepare to share specific examples where you've identified potential issues and successfully resolved them. This will showcase your results-driven mindset and ability to prioritise tasks.
✨Familiarise Yourself with the Role
Research the responsibilities of a Lock and Weir Keeper and the operations on the River Thames. Being knowledgeable about the waterways and the specific challenges faced will demonstrate your genuine interest in the role and help you stand out during the interview.
