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- Tasks: Manage water levels and ensure safe passage for boaters on the River Thames.
- Company: Join a dedicated team focused on providing top-notch service at 45 lock and weir complexes.
- Benefits: Enjoy outdoor work, flexible hours, and the chance to engage with the community.
- Why this job: Be part of a vital team ensuring smooth operations while enjoying hands-on, customer-facing tasks.
- Qualifications: Strong safety awareness, excellent communication skills, and a results-driven attitude are essential.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet the criteria.
The predicted salary is between 24000 - 36000 £ per year.
Lock and Weir Keeper (Temporary Contract)
Contract: Temporary until December 2025
Locations: Reading and Oxon, Outer London and Surrey, Oxfordhire
We have an exciting opportunity for an energetic and confident individual to work outdoors in a customer-facing environment and contribute to the management of waterways activities on the River Thames. This role is ideal for someone with a diverse range of experience who enjoys hands-on work. The successful candidate must be available to work weekends as part of a rota system.
Key Responsibilities:
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Managing and regulating water levels
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Providing safe passage for boaters through the lock and overseeing activities around the lock site, associated structures, and reach
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Assisting colleagues and customers with local expertise and knowledge
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Maintaining lock buildings, facilities, and grounds to ensure a safe and clean environment
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Developing and maintaining strong health, safety, and wellbeing practices
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Delivering excellent customer service
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Liaising and working collaboratively with professional partners
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Ensuring efficient record-keeping and secure information storage
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Collecting customer payments, including license sales and tolls, and reconciling accounts
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Assisting with or managing incidents as needed
About the Team:
Our River Thames operations encompass 45 lock and weir complexes, with the primary aim of providing a first-class service to our customers. As a Lock and Weir Keeper, you will work alongside a dedicated team of Lock and Weir Keepers and Technical staff, reporting to the Team Leader and providing support to other teams.
Knowledge, Skills, and Experience:
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Experience in taking responsibility for the safety of yourself and others
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Strong customer focus with excellent face-to-face and telephone communication skills
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Well-organised, methodical, and detail-oriented
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Ability to prioritise tasks and identify potential issues
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Results-driven with a strong commitment to delivering outcomes
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Proficiency in standard IT packages and ability to learn specialised systems
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A quick learner who can work independently as well as part of a team
This is a fantastic opportunity to be part of a vital team ensuring the smooth operation of the River Thames. If you enjoy working outdoors, engaging with the public, and playing a key role in maintaining our waterways, we would love to hear from you!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Lock and Weir Keeper employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lock and Weir Keeper
✨Tip Number 1
Familiarise yourself with the River Thames and its lock systems. Understanding the specific challenges and operations of the waterways will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with local boating communities or forums. Networking with boaters can provide valuable insights into the role and may even lead to recommendations, which can significantly boost your chances of landing the job.
✨Tip Number 3
Showcase your customer service skills by volunteering in community events or outdoor activities. This hands-on experience will highlight your ability to engage with the public and manage diverse situations effectively.
✨Tip Number 4
Prepare for potential scenarios you might face as a Lock and Weir Keeper. Think about how you would handle various incidents or customer interactions, as demonstrating problem-solving skills can set you apart from other candidates.
We think you need these skills to ace Lock and Weir Keeper
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in managing waterways, customer service, and safety practices.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved outdoor work, customer interaction, or safety management. Use specific examples to demonstrate how your experience aligns with the responsibilities of a Lock and Weir Keeper.
Showcase Communication Skills: Since the role requires strong face-to-face and telephone communication skills, make sure to mention any relevant experiences where you successfully engaged with customers or worked as part of a team. This will show your ability to deliver excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A well-presented application reflects your attention to detail.
How to prepare for a job interview at Brook Street UK
✨Show Your Passion for the Outdoors
Make sure to express your enthusiasm for working outdoors and engaging with the public. Share any relevant experiences that highlight your love for nature and customer interaction, as this role is all about being in a customer-facing environment.
✨Demonstrate Safety Awareness
Since safety is a key responsibility, be prepared to discuss how you prioritise safety in your previous roles. Provide examples of how you've managed safety protocols or dealt with incidents effectively, showcasing your ability to keep yourself and others safe.
✨Highlight Your Customer Service Skills
This position requires excellent customer service skills. Be ready to share specific instances where you've gone above and beyond for customers, whether through face-to-face interactions or over the phone. This will show your strong customer focus.
✨Prepare for Team Collaboration Questions
As you'll be working closely with a team, think about your experiences in collaborative environments. Prepare to discuss how you contribute to team success and how you handle conflicts or challenges within a team setting.
