Admin Officer in Leicester

Admin Officer Location:
Loughborough, LE11 2TW Working Days / Hours:
37 hours Monday - Friday Working Pattern:
9:00am - 5:00pm Pay Rate:
£12.86 per hour If you enjoy helping people navigate complex processes with calm, clarity and professionalism, this is a fantastic opportunity to support the smooth running of hearings and justice services from day to day. Our Client is hiring for an organised, resilient and customer-focused administrator who can make confident decisions in the moment and keep services moving. What you'll be doing: * Manage vacancy management to validate and check processes are accurate and complete * Carry out administrative tasks to prepare for, facilitate and support all types of hearings * Provide support to users and stakeholders through face-to-face engagement, telephone and web chat (incoming and outbound), and respond to correspondence in a range of formats * Use service scripts and knowledge articles to direct people to the right services and provide clear, consistent guidance-especially for users with specific or complex needs * Follow complaints policies and procedures, support users through complaints, respond promptly to prevent escalation, and update OPTIC as required * Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols * Support jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees * Assist with listing and scheduling, responding to urgent matters and adhering to listing policies * Provide dedicated judicial business support such as diary coordination and local administrative tasks * Support enforcement procedures, including financial assessments and aiding fine collection, and produce basic statistical/financial reports * Contribute to health and safety operations (including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance) * Help with operational support activities using standard operating procedures to meet performance targets and maintain service standards What you'll bring: * The ability to work flexibly in a team, picking up delegated tasks to deliver team and business priorities * Strong digital skills, including Microsoft Office and database working * Confident communication skills-able to explain complex procedures clearly, including in potentially difficult or distressing scenarios * Customer service strengths, supporting users (including witnesses and those with complex situations) to participate effectively and in line with established protocols * Resilience and professionalism, staying impartial even when faced with distressing information * Proactive problem-solving: resolve routine issues and escalate appropriately * Confidence making routine everyday decisions to prioritise your workload, adjusting promptly to urgent requests * Comfort working autonomously within policies and escalating serious or complex matters to the right people Additional information: * You'll be supported by a team environment, with opportunities to share knowledge and help mentor peers using existing resources * You may help with booking interpreters/intermediaries and other professionals for hearings, and support time sheet signing on the day of attendance * You'll be expected to log/report building, facilities and IT issues and escalate where appropriate
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street. We'd love to hear from you if you're organised, empathetic and thrive in a busy, high-impact environment. Apply now to join a team where your attention to detail and customer focus genuinely makes a difference. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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