At a Glance
- Tasks: Handle inbound calls and provide support for Civil Money Claims with empathy and clarity.
- Company: Join a supportive team at a fast-paced contact centre in Northampton.
- Benefits: Earn £13.25 per hour, enjoy hybrid work, and receive comprehensive training.
- Other info: Great opportunity for recent graduates or those from a retail background.
- Why this job: Make a real difference by helping others in stressful situations while developing your skills.
- Qualifications: Friendly attitude, strong communication skills, and ability to multitask under pressure.
The predicted salary is between 13.25 - 13.25 £ per hour.
Location: St. Katharines House, 21-27 St. Katherines Street, Northampton, Northamptonshire NN1 2LH
Pay rate: £13.25 per hour
Hybrid: 60% office, 40% home after training
Training: 4 weeks on site
Hours: 27 per week, service runs 8:30-17:00 on a scheduled basis
Our Client is open to candidates from a retail background or those who have recently left university. If you're the kind of person who stays calm under pressure and genuinely cares about helping others, this could be a brilliant opportunity. Our Client is hiring Call Handlers to join a fast-paced, inbound contact centre - where your friendly voice, clear communication, and empathy really matter.
What you'll be doing:
- Handling inbound calls from members of the public seeking assistance with Civil Money Claims
- Responding to queries accurately and efficiently, supporting customers in often stressful situations
- Providing excellent customer service with patience, empathy, and understanding
- Being confident moving between calls quickly in a fast-paced environment
- Communicating regularly with court staff at processing sites throughout the country
What you'll bring:
- A bright, friendly and courteous approach - especially when customers are under pressure
- Strong written communication skills
- Initiative and the ability to multi-task while maintaining accuracy
- An empathetic mindset and an ability to remain professional and respectful at all times
- Confidence working in a targets-driven environment (targets will be introduced once training is completed)
Ready to put your customer service skills to work in a role with real impact? Apply now - our Client ideally wants candidates to start around the same time, with CVs welcomed early next week (please allow for notice requirements for IT setup).
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.
We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Call Handler in Kettering employer: Brook Street UK
As a Housing Estates Officer in Plymouth, you will join a supportive and dynamic team dedicated to enhancing community living. Our company prioritises employee growth through ongoing training and offers a flexible hybrid working model that promotes work-life balance. With a commitment to your professional development and a collaborative work culture, we provide a rewarding environment where you can make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler in Kettering
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brook Street UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brook Street UK and let us see your personality shine through!
We think you need these skills to ace Call Handler in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brook Street UK.
Get Familiar with Our Brand:Before applying, take some time to learn about Brook Street UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brook Street UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brook Street UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brook Street UK will surely appreciate.
