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For Companies At a Glance
- Tasks: Provide top-notch customer support in German, helping customers with their queries.
- Company: Join a dynamic team focused on delivering exceptional service and support.
- Benefits: Enjoy hybrid working options and a competitive salary starting from £25,000.
- Why this job: Be part of a supportive culture where your language skills make a real impact.
- Qualifications: Fluency in German and a passion for helping others are essential.
- Other info: Work Monday to Friday, 8:00 AM - 4:30 PM, after training.
The predicted salary is between 25000 - 35000 £ per year.
Salary: From £25,000
Working Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM
Location: Hybrid (After Training)
Role Overview
As a German-Speaking Customer Support Advisor, you will be at the forefront of delivering exceptional customer service.
German Speaking Customer Support Advisor employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Support Advisor
✨Tip Number 1
Brush up on your German language skills, especially in customer service terminology. Being fluent and confident in both written and spoken German will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common customer support scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or assessments.
✨Tip Number 3
Research StudySmarter’s products and services thoroughly. Understanding what we offer will allow you to tailor your responses and show genuine interest in the role during discussions.
✨Tip Number 4
Prepare to showcase your interpersonal skills. Customer support is all about communication, so think of examples where you've successfully resolved issues or helped customers in the past.
We think you need these skills to ace German Speaking Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a German-speaking environment. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your language skills and how they will benefit the team. Be sure to include any relevant experience that showcases your customer support abilities.
Showcase Language Proficiency: Since this role requires German language skills, be clear about your proficiency level. If you have certifications or have lived in a German-speaking country, mention these to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Brook Street UK
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Company
Research the company and its values. Understanding what they stand for will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss your problem-solving skills and provide examples from your past experiences that showcase your ability to deliver exceptional service.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
