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- Tasks: Deliver exceptional customer service and support across various channels.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Competitive salary, remote work after training, and full training provided.
- Why this job: Perfect for those who love helping others and want to grow in a supportive environment.
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Initial training in Liverpool with travel costs covered; great career development opportunities.
The predicted salary is between 25837 - 25837 £ per year.
Salary: £25,837.50 per annum
Hours: 37.5 hours per week, Monday-Friday
Shifts: Between 7:00am - 5:00pm
Location: Liverpool
Interview: They may require you to attend an in-person interview at their Liverpool office
Initial training: 3 weeks on-site in Liverpool (transport and accommodation costs fully covered if not local)
After training: Remote/home-based
About the Role
We are seeking a motivated and personable German-speaking Customer Service Advisor to join our client's team. In this role, you will deliver outstanding customer experiences across multiple communication channels, acting as a trusted advisor while supporting and enhancing the brand's reputation. This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to grow within a supportive, professional environment. Full training is provided.
Key Responsibilities
- Handle customer interactions promptly, professionally, and in a friendly manner
- Support customers across multiple channels as a blended agent
- Deliver a high-touch, personalised customer experience
- Answer queries, resolve issues, and recommend services tailored to customer needs
- Promote memberships to non-members and advise on available services
- Accurately capture and maintain customer data
- Identify, highlight, and escalate service-related issues or trends when required
- Meet and maintain individual and team performance targets
Skills & Attributes
- Fluent in German and English (spoken and written)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to work across multiple channels and adapt to changing priorities
- Positive, proactive, and professional attitude
- Previous customer service experience is desirable
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
German Speaking Customer Service Advisor employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios with a friend or even in front of a mirror to build confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, you'll be the first to know about any updates or new opportunities that come up.
We think you need these skills to ace German Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills, especially your fluency in German and English. We want to see how you can bring your unique strengths to the role!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about customer service and how you can enhance our client's brand. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills: Since this role is all about communication, make sure your application reflects your ability to convey information clearly and effectively. Use examples from your past experiences to demonstrate this!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Brook Street UK
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing common customer service scenarios.
✨Know the Company and Its Values
Research the company’s mission, values, and the services they offer. Understanding their brand will help you tailor your responses and show that you’re genuinely interested in being part of their team. It also gives you a chance to align your answers with their customer service philosophy.
✨Prepare for Common Customer Service Questions
Think about typical customer service scenarios and how you would handle them. Be ready to share examples from your past experiences where you resolved issues or provided exceptional service. This will showcase your problem-solving abilities and customer-first mindset.
✨Show Enthusiasm and Positivity
During the interview, let your personality shine through! A positive attitude can go a long way in customer service roles. Make sure to express your passion for helping customers and your eagerness to contribute to the team’s success.
