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- Tasks: As a Fines Officer, you'll manage casework and engage with defendants daily.
- Company: Join the Ministry of Justice, a respected government department making a real impact.
- Benefits: Enjoy a supportive work environment with ongoing training and development opportunities.
- Why this job: Gain hands-on experience in the justice system while contributing to public service.
- Qualifications: Excellent communication skills and attention to detail are essential; no prior experience needed.
- Other info: Full training provided; guaranteed interviews for veterans and candidates with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
Location: Swindon
Contract: Temporary (initially until October 2025, with potential for extension)
Hours: Full-time, 37 hours per week (Office-based)
Join the Ministry of Justice - Make a Real Impact
Are you highly organised, confident in dealing with people, and passionate about public service? Brook Street is currently recruiting a Fines Officer to work with the Ministry of Justice in Swindon. This is a fantastic opportunity to contribute to the smooth operation of our justice system while gaining valuable experience in a respected government department.
About the Role
As a Fines Officer, you'll be part of the National Compliance and Enforcement Service (NCES), helping to enforce and collect court-imposed fines. This is a key administrative position where no two days are the same. From managing sensitive casework to engaging with defendants and preparing court documents, your work will directly support the delivery of justice.
Key Responsibilities
- Enforcing and collecting criminal fines using designated legal powers
- Conducting telephone interviews with defendants
- Assisting with enforcement hearings and preparing court materials
- Handling enquiries from the public and other organisations (in person, by phone, and in writing)
- Processing casework and maintaining accurate internal records
- General administrative tasks including post, photocopying, and data input
- Supporting team meetings and continuous improvement initiatives
What We're Looking For
- Excellent customer service and communication skills
- Confidence in dealing with challenging or sensitive situations
- Strong attention to detail and ability to follow clear processes
- Basic IT and administrative abilities
- A proactive, team-oriented approach with the ability to work independently
- Willingness to learn and grow within a continuously improving environment
Note: Full training will be provided - previous experience in enforcement or the justice system is not required.
Why Apply?
- Be part of a respected public service team
- Gain hands-on experience within the justice system
- Enjoy a supportive and collaborative work environment
- Access ongoing training and development opportunities
Interested? Take the next step in your public sector career. Apply now online.
Brok Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Fines officer (AO) - Band E.. in Swindon employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fines officer (AO) - Band E.. in Swindon
✨Tip Number 1
Familiarise yourself with the Ministry of Justice's values and mission. Understanding their commitment to public service will help you align your responses during interviews and demonstrate your passion for contributing to the justice system.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios where you might need to engage with defendants or the public can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Showcase your organisational skills by preparing a mock case file. This will not only help you understand the administrative tasks involved but also give you a practical example to discuss during your interview.
✨Tip Number 4
Network with current or former employees of the Ministry of Justice. They can provide valuable insights into the role and the work environment, which can help you tailor your approach and questions during the application process.
We think you need these skills to ace Fines officer (AO) - Band E.. in Swindon
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Fines Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Focus on customer service, communication skills, and any administrative experience you have.
Write a Compelling Cover Letter: In your cover letter, express your passion for public service and your motivation to work within the justice system. Use specific examples to demonstrate your organisational skills and ability to handle sensitive situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Organisational Skills
As a Fines Officer, you'll need to demonstrate your ability to manage sensitive casework effectively. Prepare examples from your past experiences where you successfully organised tasks or projects, highlighting your attention to detail and ability to follow processes.
✨Practice Communication Scenarios
Since the role involves conducting telephone interviews with defendants, it's crucial to practice your communication skills. Role-play potential scenarios with a friend or family member to build confidence in handling challenging conversations and providing excellent customer service.
✨Familiarise Yourself with the Justice System
While previous experience in enforcement isn't required, having a basic understanding of the justice system can set you apart. Research common terms and processes related to fines and enforcement to show your enthusiasm for the role and your willingness to learn.
✨Demonstrate a Team-Oriented Mindset
The job requires a proactive, team-oriented approach. Be prepared to discuss how you've worked collaboratively in previous roles. Share specific examples that highlight your ability to support team initiatives and contribute positively to a work environment.
