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- Tasks: Support customers with digital products, resolve issues, and create how-to guides.
- Company: Join a progressive company that values staff and rewards hard work.
- Benefits: Enjoy 21 days holiday, well-being days, free parking, and quarterly events.
- Why this job: This role offers career growth in a dynamic environment with diverse tasks.
- Qualifications: Strong communication skills and a background in technical support are essential.
- Other info: Potential for quarterly performance bonuses and recognition programs.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 – £30,000 per annum (plus potential for a quarterly performance related bonus) Hours: 9am-5.30pm Monday – Friday Benefits: 21 days holiday 4 well being days 8 bank holidays, free parking, Quarterly staff events with reward schemes (Employee of the Quarter/ Employee of the Year) This is a very exciting new opportunity that has become available due to expansion You will be working within a very progressive, forward thinking company that values their staff and rewards for success and hard work. This is a career orientated position The suitable candidate will have a Technical Helpdesk/ Technical Product support background or similar. You must be a strong communicator as you will be providing support/ guidance/ step-by-step help over the phone, preparing quotes, upselling additional products where needed and completing technical suitability checks. Your duties will include: – All aspects of support for customers regarding their Digital products – Assisting clients with resolving issues or concerns – Implementing digital products – Creating how-to guides and videos – Courtesy calls to customers ensuring all is running well – Reporting on product performance – Preparing quotes – Problem solving and looking at new solutions that may be better suited for customers This role is very varied, interesting and progressive but you must have a strong technical/ customer service/ analytical mind. If you would like to apply for this position then please send your CV Brook Street NMR is acting as an Employment Agency in relation to this vacancy. ADZN1_UKTJ
Digital Account Manager employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager
✨Tip Number 1
Familiarize yourself with the digital products that the company offers. Understanding their features and benefits will help you communicate effectively with potential clients and demonstrate your technical knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since the role requires providing support and guidance over the phone, being able to explain complex concepts in simple terms will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving abilities and customer service experience will show that you're well-suited for this varied and interesting role.
✨Tip Number 4
Research the company culture and values. Since this position is within a progressive and forward-thinking company, demonstrating that you align with their ethos and are eager to contribute to their success can make a strong impression.
We think you need these skills to ace Digital Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and customer service. Emphasize any relevant skills that align with the responsibilities of a Digital Account Manager, such as problem-solving and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital products and your ability to assist clients effectively. Mention specific examples from your past experiences that demonstrate your technical knowledge and customer service skills.
Highlight Relevant Experience: In your application, focus on your previous roles that involved technical helpdesk support or product assistance. Detail how you successfully resolved customer issues and contributed to product performance.
Showcase Communication Skills: Since strong communication is key for this role, provide examples of how you've effectively communicated with customers in the past. This could include instances where you provided step-by-step guidance or created instructional materials.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Technical Skills
Make sure to highlight your technical helpdesk or product support experience during the interview. Be prepared to discuss specific tools and technologies you've worked with, as well as any relevant certifications.
✨Demonstrate Strong Communication Abilities
Since the role requires providing support and guidance over the phone, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your communication skills.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you successfully resolved customer issues or implemented new solutions, and be ready to explain your thought process.
✨Research the Company Culture
Understand the company's values and culture, especially their focus on staff rewards and career development. Be prepared to discuss how your personal values align with theirs and how you can contribute to their progressive environment.
