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- Tasks: Assist customers via phone, providing solutions and support.
- Company: Join Brook Street Recruitment, a trusted name in connecting talent with opportunity.
- Benefits: Enjoy full-time hours, permanent position, and potential for on-site training.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Must be a resident of Northern Ireland; no prior experience required.
- Other info: This role is perfect for night owls looking to make a difference!
The predicted salary is between 24000 - 36000 £ per year.
PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED – THIS IS BECAUSE OF OCCASSIONAL ON-SITE TRAINING FOR THE ROLE
Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis.
As a Customer Service Agent, you will work fr…
Customer Service Advisor - Nights employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Nights
✨Tip Number 1
Make sure to highlight your availability for night shifts in any conversations or networking opportunities. This shows that you're committed and ready for the specific demands of the role.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. Being able to discuss these during an interview will demonstrate your preparedness and understanding of the role.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the company and the role. This not only demonstrates your enthusiasm but also helps you assess if the job is the right fit for you.
We think you need these skills to ace Customer Service Advisor - Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant experience and skills that match the role.
Local Residency Requirement: Since the position is only open to applicants currently residing in Northern Ireland, make sure to clearly state your location in your CV and cover letter to avoid any confusion.
Highlight Relevant Experience: Emphasise any previous customer service experience you have, especially in telephone-based roles. Use specific examples to demonstrate your skills in communication, problem-solving, and handling customer inquiries.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in this specific role and how your background makes you a suitable candidate. Be sure to convey your enthusiasm for working nights and your commitment to providing excellent customer service.
How to prepare for a job interview at Brook Street UK
✨Know the Company
Before your interview, take some time to research the company you're applying to. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively communicated with customers.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would deal with difficult customers or resolve complaints. This shows that you can think on your feet and are prepared for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, be sure to ask questions that demonstrate your interest in the position and the company. Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
