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For Companies At a Glance
- Tasks: Handle customer inquiries via email and phone, and manage orders.
- Company: Join a dynamic team in Ballymena focused on excellent customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be part of a team that values communication and organization while making a difference.
- Qualifications: Experience in customer service and strong office admin skills are required.
- Other info: This role is perfect for those looking to enhance their administrative career.
The predicted salary is between 24000 - 36000 £ per year.
rook Street is working on behalf of our client in Ballymena who is currently recruiting for a Customer Service Assistant to join the team. – This role will suit an experienced service administrator with excellent office admin skills
Duties
- Dealing with various customer enquiries via email/ telephone
- Inputting customer orders on internal MIS system
- Manage and organise collections/ deliveries
- Weekly / m…
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Customer Service Administrator employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure to familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company and its values. Understanding their approach to customer service can give you an edge in showing how you align with their mission.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves dealing with customer inquiries via email and phone, being articulate and clear is crucial.
✨Tip Number 4
Prepare examples from your past experience that showcase your organizational skills and ability to manage multiple tasks. This will help you illustrate your fit for the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Administrator position. Understand the key responsibilities and required skills, such as handling customer inquiries and managing orders.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and office administration. Emphasize any specific skills that align with the duties mentioned, like proficiency in handling customer inquiries via email and telephone.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage tasks efficiently. Mention specific examples from your past experiences that demonstrate your skills in dealing with customer inquiries and order management.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll be dealing with various customer inquiries. Make sure to demonstrate your excellent communication skills during the interview by providing clear and concise answers.
✨Familiarize Yourself with the MIS System
Since the role involves inputting customer orders on an internal MIS system, it’s beneficial to familiarize yourself with similar systems. Mention any relevant experience you have with such software to show you're ready to hit the ground running.
✨Highlight Your Organizational Skills
Managing collections and deliveries requires strong organizational abilities. Be prepared to discuss how you prioritize tasks and manage your time effectively in previous roles.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter and how you would handle them. This will show your problem-solving skills and readiness to tackle challenges in the role.
