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For Companies At a Glance
- Tasks: Drive sales growth and build strong client relationships while delivering top-notch service.
- Company: Join a dynamic team in East Sussex focused on client success.
- Benefits: Competitive salary, flexible hours after training, and a vibrant work environment.
- Why this job: Make an impact by helping clients succeed and grow your sales skills.
- Qualifications: Sales experience and excellent communication skills are a must.
- Other info: Enjoy a supportive culture with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
Immediate start
Monday to Thursday 8am - 5.30pm whilst training then hours change after 2 month probation to 11am - 9pm Monday to Thursday
£30,000
Sales Experience Required
The Role
We are looking for a driven Client Success Manager with proven sales experience to grow revenue across our lapsed and existing accounts. This role blends relationship management with proactive selling - owning accounts, closing deals, and delivering outstanding service while representing the brand at the highest level.
Key Responsibilities
- Grow sales revenue within the house client base
- Act as the main point of contact and deliver first-contact resolution
- Chase quotes, close orders, and secure deposits and balance payments
- Manage orders end-to-end, including shipping updates and follow-ups
- Resolve client issues quickly and professionally
- Maximise touchpoints using approved sales techniques
- Maintain accurate CRM records and client communications
- Represent the brand professionally at all times
- Support and attend domestic and international trade shows
About You
- Proven sales experience (essential)
- Confident communicator by phone and email
- Strong relationship builder with a commercial mindset
- Highly organised and KPI-driven
- Working fully onsite in East Sussex, this role is 4 days a week Monday to Thursday 8am - 5.30pm for 2 months while training then the hours will be 11am - 9pm
Client Success Manager in Crowborough employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Crowborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Success Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your sales experience can help grow their revenue. Practice common interview questions and be ready to showcase your relationship-building skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Keep an eye on our listings and get your applications in – we’re rooting for you!
We think you need these skills to ace Client Success Manager in Crowborough
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've successfully grown revenue in previous roles, so share specific examples that demonstrate your ability to close deals and manage client relationships.
Be Personable and Professional: As a Client Success Manager, you'll be the main point of contact for our clients. Use your application to showcase your communication skills. Write in a friendly yet professional tone, and let us know how you build strong relationships with clients.
Detail-Oriented is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and clearly structured. Highlight your organisational skills and how you keep accurate records, as this will be crucial in managing client accounts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Brook Street UK
✨Know Your Sales Stuff
Make sure you brush up on your sales experience before the interview. Be ready to share specific examples of how you've grown revenue or closed deals in the past. This will show that you understand the role and can hit the ground running.
✨Master Relationship Management
Since this role is all about building relationships, think of a few stories where you successfully managed client relationships. Highlight how you resolved issues and maintained communication, as this will demonstrate your ability to act as the main point of contact.
✨Show Off Your Organisational Skills
Prepare to discuss how you stay organised and manage multiple accounts. Bring up any tools or techniques you use to keep track of client communications and orders. This will reassure them that you can handle the end-to-end management of accounts effectively.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. They might ask you to handle a client issue or close a deal on the spot. Practise these scenarios beforehand so you can showcase your proactive selling skills and confident communication style.
