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- Tasks: Handle inbound calls, arrange bookings, and provide exceptional customer service.
- Company: Join Brook Street, a trusted name in recruitment with a focus on client satisfaction.
- Benefits: Enjoy 24 days leave, pension contributions, and uncapped bonus potential.
- Why this job: Gain valuable experience in a supportive environment with opportunities for career growth.
- Qualifications: Previous contact centre experience is preferred; strong communication skills are essential.
- Other info: This role is office-based, Monday to Friday, with a chance of becoming permanent.
The predicted salary is between 24000 - 42000 £ per year.
Brook Street is working with a client that is seeking a Contact Centre Advisor on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Main duties:
- To take inbound calls and arrange bookings.
- To make occasional outbound calls as required.
- To upsell where possible. xiskglj
- To assist with exceptional customer service.
Knowledge, skills, abilities and experience (Desired):
Confident on the p…
Contact Center Advisor employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company and its values thoroughly. Being able to articulate why you want to work for us at StudySmarter and how you align with our mission can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires strong communication, being able to convey your thoughts clearly will be crucial in the interview process.
✨Tip Number 4
Prepare examples from your past experiences that showcase your attention to detail and ability to upsell. Real-life examples can make a strong impression and highlight your suitability for the role.
We think you need these skills to ace Contact Center Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Contact Centre Advisor position. Tailor your application to highlight relevant experience and how you can contribute to exceptional customer service.
Highlight Relevant Experience: If you have previous experience in a contact centre or customer service role, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in handling inbound and outbound calls, as well as upselling.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as attention to detail is crucial for this position. A polished application will make a positive impression on the employer.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Customer Service Skills
As a Contact Centre Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Motor Trade
While experience in the motor trade is not essential, having some knowledge can set you apart. Research common terms and practices in the industry so you can speak confidently about them during the interview.
✨Practice Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Consider practising common interview questions with a friend or family member, focusing on clear and concise responses that highlight your abilities.
✨Prepare Questions for the Interviewer
Demonstrating your interest in the role and the company is important. Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this position to show your enthusiasm and engagement.