At a Glance
- Tasks: Assist court users and support the smooth running of court proceedings.
- Company: Join a vital role at The Law Courts in Crewe.
- Benefits: Competitive pay, full training, and ongoing support.
- Other info: Opportunity for career growth and potential assignment extension.
- Why this job: Make a real difference in the justice system while gaining valuable experience.
- Qualifications: Strong communication skills and a professional attitude required.
The predicted salary is between 13.25 - 13.25 £ per hour.
Location: The Law Courts, Civic Centre, Crewe, Cheshire, CW1 2DP
Pay Rate: £13.25 per hour (AWR from Day One)
Hours: Monday to Friday, 9:00am to 5:00pm
Working Pattern: Fully office-based
Clearance Required: Enhanced DBS - To be provided by Brookstreet
About the Role
We are currently recruiting for an Operational Support Officer to join The Law Courts in Crewe. This is a varied and rewarding role combining administrative responsibilities with court usher duties, supporting the day-to-day operation of the court and ensuring court users receive a professional and efficient service. The successful candidate will work closely with the judiciary, court staff, legal professionals and members of the public, helping to support hearings and maintain the smooth running of court proceedings.
Key Responsibilities
- Welcome and assist court users, including judges, jurors, solicitors, barristers, police officers, witnesses and members of the public.
- Call parties into court hearings and ensure proceedings run smoothly and efficiently.
- Provide information relating to court hearings and proceedings.
- Escort court users around the court building when required.
- Administer oaths and affirmations.
- Keep court users informed of hearing times, courtroom changes and delays.
- Prepare courtrooms, hearing rooms and meeting rooms for daily use.
- Support hearings conducted both in person and via video link.
- Assist with the organisation and administration of hearings, tribunals and trials.
- Collect and distribute court files, papers and bundles to the judiciary and court staff.
- Produce court documents and standard correspondence.
- Create and update records on internal systems.
- Complete data entry, filing, printing and general administrative duties.
- Process incoming and outgoing post.
- Support clerking activities within Civil and Family Courts, tribunals and hearings.
- Respond to general enquiries from court users and provide excellent customer service.
- Support colleagues and contribute to the effective running of the court.
Essential Skills and Experience
- Strong communication and interpersonal skills.
- Excellent customer service skills and the ability to deal professionally with a diverse range of people.
- Good organisational skills and the ability to manage competing priorities.
- High levels of accuracy and attention to detail.
- Strong administrative skills and experience of handling documentation.
- Confidence using IT systems and Microsoft Office applications.
- The ability to work independently and as part of a team.
- A professional, adaptable and resilient approach to work.
What We Offer
- A rewarding opportunity to support the delivery of justice within a busy court environment.
- Full training and ongoing support.
- A varied role combining customer service, administration and operational support.
- Potential for assignment extension.
Additional Information
- Interviews will be conducted via Microsoft Teams.
- Ongoing training will be provided throughout the assignment.
- Reasonable pre-booked annual leave may be accommodated.
- No travel is required for training.
- No workplace restrictions have been identified.
- Due to the nature of the role, candidates must successfully complete an Enhanced DBS check.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Locations
Operational Support Officer AO in Cheshire, Warrington employer: Brook Street UK
As a Housing Estates Officer in Plymouth, you will join a supportive and dynamic team dedicated to enhancing community living. Our company prioritises employee growth through ongoing training and offers a flexible hybrid working model that promotes work-life balance. With a commitment to your professional development and a collaborative work culture, we provide a rewarding environment where you can make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer AO in Cheshire, Warrington
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Brook Street UK, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Brook Street UK and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Operational Support Officer AO in Cheshire, Warrington
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Brook Street UK and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Brook Street UK
✨Get to Know Public Sector Values
Before your interview with Brook Street UK, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Brook Street UK.
