At a Glance
- Tasks: Manage housing services and ensure quality delivery for families in a dynamic environment.
- Company: Join a supportive team within the MOD, dedicated to serving military families.
- Benefits: Competitive pay, hybrid working, and ongoing training opportunities.
- Other info: Guaranteed interviews for veterans and spouses of military personnel.
- Why this job: Make a real difference in the lives of families while developing your career.
- Qualifications: Organised, customer-focused individuals with a commitment to compliance and teamwork.
Location: RAF Brize Norton, OX18 1DR
Pay Rate: £15.96 per hour
First 2 weeks training requires full office attendance; then hybrid working (approx. 60% office / 2 days home)
Training may be ongoing and travel to other locations may be required
DBS clearance is required (Costs covered by the hiring process)
Assignment runs until 31/03/27 with possibility of extension
CIOH Certificate of Housing (or similar) is desirable.
Holidays during the first 2 weeks of training cannot be accommodated.
If you're someone who enjoys variety, strong standards, and making sure services land properly for the people who rely on them, this could be a great match. Our Client, within the MOD, is looking for an EO Housing Estates Officer to help validate and authorise key housing activities supporting consistent delivery and quality across an allocated portfolio.
What you'll be doing:
- Own the 'family experience' for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA
- Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant)
- Manage assurance and quality checks, including timely handling and management of complaints (level 2)
- Undertake assurance checks on service levels and quality of work provided by suppliers
- Manage an allocated IMS case to agreed standards
- Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes
- Validate and authorise time reliefs within approved limits
- Carry out handovers as requested to ensure the right service delivery for families
- Attend relevant stakeholder engagement events and proactively escalate where standards are not met
What you'll bring:
- A confident, organised approach to validation, monitoring and authorisation
- A strong commitment to compliance and mandatory requirements (including inspection and training expectations)
- The ability to build effective working relationships with teams and stakeholders
- A customer-first mindset with a drive to improve outcomes for families
- Comfort working with case/portfolio responsibilities while maintaining agreed standards
- Self-motivation to identify and complete relevant training and development to grow capability in-role
Ready to bring structure, standards and care to housing delivery? Apply now - our Client will be in touch to discuss next steps.
Housing Estates Officer in Carterton employer: Brook Street UK
As a Housing Estates Officer in Plymouth, you will join a supportive and dynamic team dedicated to enhancing community living. Our company prioritises employee growth through ongoing training and offers a flexible hybrid working model that promotes work-life balance. With a commitment to your professional development and a collaborative work culture, we provide a rewarding environment where you can make a meaningful impact in the community.
