At a Glance
- Tasks: Support housing contract delivery and ensure smooth operations in a government environment.
- Company: Join a supportive team within a dynamic government setting.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Great opportunity for recent graduates eager to learn and grow.
- Why this job: Make a real difference in housing services while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31 - 32 £ per hour.
Location: Huntingdon (RAF Wyton, Druce Ave), PE28 2EF
Pay rate: £15.21
Grade: AO
Working pattern: Full-time, Mon-Fri 8:30-4:30, hybrid working (60% office attendance). Full office attendance for training (approx. 2 weeks)
Clearance: Basic DBS
Assignment: until 31/03/27, with possibility of extension
Interview process: via MS Teams
If you're organised, confident with people and keen to support high-quality housing delivery, this is a great opportunity to step into a varied contract support role within a Government environment. You'll work closely with experienced leaders, help keep performance on track, and ensure queries and processes run smoothly.
What you'll be doing:
- Support the Housing Contract Manager and Deputy Housing Contract Manager with day-to-day delivery of housing contract elements
- Help ensure contractual compliance and that key performance standards are met in line with relevant schedules
- Assist with oversight of Defence Accommodation Stores (DAS) provision to Service Family Accommodation, including handling related queries and escalating concerns where appropriate
- Monitor and manage budget and stock information using spreadsheets
- Use assurance and governance approaches to support progress/performance monitoring, and help provide management information when needed
- Support responses to stage 2 complaints and lessons learned, including coordination with complaints colleagues where required
- Manage a multi-user mailbox-responding to queries promptly and professionally or raising them appropriately
- Support administration, including meeting room bookings, capturing minutes/actions, and coordinating visitor arrangements
- Help the wider Housing Delivery Services team with emergent tasks, including cover for the Deputy Housing Contract Manager when required
What you'll bring:
- Experience working in a customer service environment
- Strong communication skills, with confidence when dealing with people and stakeholders
- Solid negotiation and influencing ability, with the ability to lead through others
- Analytical mindset-able to resolve issues independently and review performance trends
- Strong relationship-building skills across multiple stakeholder groups
- Confident working with Microsoft Office, including Word, PowerPoint and Excel
- Ability to stay organised and adaptable in a fast-paced, changing environment
- Proactive, results-oriented approach with excellent time management
- High integrity and professionalism
If you're a quick learner with confidence, strong MS Office skills (especially Excel) and excellent communication, we'd love to hear from you. Apply now-our client is also happy to review CVs from recent graduates who can demonstrate a strong willingness to learn.
Housing Contract Support Officer in Cambridge employer: Brook Street UK
As a Housing Estates Officer in Plymouth, you will join a supportive and dynamic team dedicated to enhancing community living. Our company prioritises employee growth through ongoing training and offers a flexible hybrid working model that promotes work-life balance. With a commitment to your professional development and a collaborative work culture, we provide a rewarding environment where you can make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Contract Support Officer in Cambridge
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Brook Street UK, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Brook Street UK and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Contract Support Officer in Cambridge
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Brook Street UK and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Brook Street UK
✨Get to Know Public Sector Values
Before your interview with Brook Street UK, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Brook Street UK.
