Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle calls and emails, providing top-notch customer service daily.
- Company: Join a leading customer service provider in vibrant Inverness!
- Benefits: Enjoy a supportive work environment with potential for permanent employment.
- Why this job: Perfect for those who love helping others and want to grow their skills.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Temporary contract with a pathway to permanent position after training.
The predicted salary is between 24000 - 36000 £ per year.
Join our dynamic team at a leading customer service provider in the heart of Inverness! We pride ourselves on delivering exceptional service and creating a supportive work environment where our employees can thrive. If you are passionate about helping others and possess strong communication skills, we want to hear from you! The role is initially on a temporary contract but will convert to a permanent opportunity after a period of time and successful training completed.
Job Responsibilities:
- Handle incoming calls, emails, and correspondence with professionalism and efficiency.
- Respond to customer inquiries, providing accurate and timely information.
- Compose and proofread formal letters and emails to customers, ensuring clarity and adherence to company guidelines.
- Accurately log all customer interactions and outcomes in the company's CRM system.
- Maintain confidentiality and adhere to data protection regulations.
- Liaise with internal teams to ensure customer issues are resolved effectively.
- Participate in team meetings and training sessions to enhance skills and knowledge.
Required Skills & Qualifications:
Essential:
- Strong written communication skills with attention to detail, grammar, and tone.
- Excellent verbal communication skills with a clear and professional telephone manner.
- Ability to focus and maintain accuracy while handling multiple tasks in a fast-paced environment.
- Strong interpersonal skills and the ability to build rapport with customers.
- Competency in using Microsoft Office Suite.
Desirable:
- Previous experience in a customer service or call centre role.
- Familiarity with conflict resolution techniques.
- Proficient in using CRM systems and data management tools.
Call Centre Operative in Inverness employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative in Inverness
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview, especially when discussing how you would handle specific situations.
✨Tip Number 2
Research the company’s values and mission statement. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 3
Prepare examples of your past experiences that demonstrate your communication skills and ability to handle multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Practice your telephone manner by making mock calls with friends or family. This will help you refine your tone and clarity, ensuring you come across as professional and approachable during the actual interview.
We think you need these skills to ace Call Centre Operative in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong written communication skills and any relevant experience in customer service or call centre roles. Use specific examples to demonstrate your attention to detail and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your strong interpersonal skills. Mention how your previous experiences align with the responsibilities of the Call Centre Operative role and express your enthusiasm for joining the team.
Showcase Your Communication Skills: Since the role requires excellent verbal and written communication, ensure that your application is free from grammatical errors and clearly conveys your message. Proofread your documents to maintain professionalism.
Highlight Relevant Skills: In your application, emphasise your competency in using Microsoft Office Suite and any experience with CRM systems. If you have familiarity with conflict resolution techniques, mention this as it can set you apart from other candidates.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Communication Skills
As a Call Centre Operative, strong communication is key. During the interview, demonstrate your verbal and written skills by speaking clearly and confidently. You might also want to prepare a few examples of how you've effectively communicated in past roles.
✨Prepare for Common Scenarios
Expect questions about handling difficult customers or resolving conflicts. Think of specific situations from your past experience where you successfully managed such challenges, and be ready to discuss them in detail.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM tools, mention them during the interview to highlight your relevant skills.
✨Emphasise Teamwork and Adaptability
The job requires liaising with internal teams and participating in training sessions. Be prepared to talk about your ability to work in a team and adapt to new situations, as this will show that you can thrive in their supportive environment.
