At a Glance
- Tasks: Support families through the Notice to Vacate process and manage casework effectively.
- Company: Join the Defence Infrastructure Organisation (DIO) at RAF Honington.
- Benefits: Competitive pay, hybrid working, and opportunities for personal growth.
- Other info: Guaranteed interviews for veterans and military spouses; excellent career development opportunities.
- Why this job: Make a meaningful difference while developing your problem-solving and communication skills.
- Qualifications: Attention to detail, strong communication skills, and customer service experience.
The predicted salary is between 15.21 - 15.21 £ per hour.
Location: RAF Honington, Honington, Bury St Edmunds, Suffolk IP31 1EE (Hybrid)
Pay: £15.21 per hour
Hybrid working: Typically 60% office attendance (office/home days agreed by line managers). Full-time office attendance during training for approx. 2 weeks
Hours: Mon-Thu 8:30-16:30, Fri 8:30-16:00
Assignment: Until 31/03/27, with potential extension
Clearance: Basic DBS and BPSS required (start dates as soon as cleared; multiple start dates possible)
If you're the kind of person who takes pride in getting details right, communicates clearly, and enjoys problem-solving, this is a fantastic opportunity to support families through a high-importance process while helping ensure Service Family Accommodation is handled in line with policy.
What you'll be doing:
- Support the Notice to Vacate (NTV) process by issuing Notices to Vacate from discharge and estrangement reports
- Handle customer-focused enquiries, including telephone conversations and email responses relating to loss of entitlement
- Keep information accurate and up to date by updating call references, case trackers, and adding notes to an Information Management System (IMS)
- Manage key casework steps such as sending cases for review, issuing supplementary documentation, and producing cessation of entitlement certificates
- Contribute to charge-related work by calculating charges, updating an HCT Excel spreadsheet, and notifying the Homes Charges Team
- Prepare documentation for next steps, including proportionality assessments and solicitor instructions
- Review witness statements and particulars of claim for accuracy, and liaise with solicitors to ensure Orders for Possession are enforced
What you'll bring:
- Strong attention to detail, with a focused, analytical approach
- Excellent written and verbal communication skills, with confidence handling enquiries
- Strong organisational skills to manage case actions and documentation effectively
- Problem-solving mindset, with a willingness to learn and demonstrate initiative
- Good working knowledge of Microsoft packages, including Excel experience
- Customer service experience or skills
Ready to make a meaningful difference? Apply now and join the Defence Infrastructure Organisation (DIO) Accommodation team at RAF Honington.
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