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- Tasks: Join a friendly team as a Technical Customer Advisor, helping customers via phone and email.
- Company: Work for a leading B Corporation focused on sustainability and employee development.
- Benefits: Enjoy 25 days holiday, hybrid work, fitness classes, and discounts at major retailers.
- Why this job: Great opportunity for career growth in a supportive environment with a focus on well-being.
- Qualifications: Strong communication skills, attention to detail, and familiarity with Google tools required.
- Other info: Immediate start dates available; apply now for a quick chat!
The predicted salary is between 14000 - 26000 £ per year.
Our client, a leading B Corporation employer, are looking for a Technical Customer Advisor to join their growing team. This is an exciting opportunity to work within a small friendly team who encourage inhouse development and career progression. You will be adaptable, with excellent communication skills and a background working in a corporate environment dealing with customers over the phone and via email. Salary: £23,400 Hours: Hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm Benefits: 25 days holiday plus bank holidays, birthday day off, excellent pension scheme, discounts on major retailers, wellbeing centre including access to free fitness classes, pets in the office! Responsibilities: Respond to customer enquiries through phone, email, and live chat in a timely and professional manner. Process customer orders using mapping tools and other relevant systems. Monitor and manage internal systems to ensure smooth operations related to the role. Provide support to other teams, such as sales and consultancy Recommend appropriate products and services based on customer needs and preferences.. You will: Have excellent verbal and written communication skills Strong attention to detail Have an interest in IT/data Use Google packages confidently (ie Sheets, Slides, Docs, Gmail) Salary: £23,400 Hours: hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm Immediate start dates Apply today for an immediate chat! Brook Street NMR is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
Brook Street UK | Technical Advisor employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brook Street UK | Technical Advisor
✨Tip Number 1
Familiarize yourself with the company's values as a B Corporation. Highlight your alignment with their mission during any conversations or interviews, showing that you understand and appreciate their commitment to social and environmental responsibility.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer inquiries over the phone and via email. Practice responding to common customer scenarios to demonstrate your adaptability and professionalism in real-time situations.
✨Tip Number 3
Since the role involves using Google packages, make sure you're comfortable with Sheets, Slides, Docs, and Gmail. Consider creating a mock project or presentation to showcase your proficiency with these tools during discussions.
✨Tip Number 4
Research the company's products and services thoroughly. Being able to recommend appropriate solutions based on customer needs will set you apart, so prepare some examples of how you would approach this in a customer interaction.
We think you need these skills to ace Brook Street UK | Technical Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Customer Advisor position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer service, particularly in a corporate environment. Mention any specific examples where you successfully handled customer inquiries or used IT/data tools.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with customers over the phone and via email. This could be through specific achievements or feedback you've received.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the company and the role. Mention why you are interested in working for a B Corporation and how your values align with theirs.
How to prepare for a job interview at Brook Street UK
✨Show Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. Prepare to discuss examples of how you've effectively communicated with customers in previous roles.
✨Demonstrate Adaptability
The job emphasizes adaptability within a small team. Be ready to share experiences where you successfully adapted to changes or challenges in a corporate environment.
✨Familiarize Yourself with Google Packages
As proficiency in Google Sheets, Slides, Docs, and Gmail is essential, brush up on these tools. You might be asked about your experience using them, so be prepared to discuss specific tasks you've completed.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Prepare examples that showcase your ability to manage tasks meticulously, especially when processing customer orders or managing internal systems.
