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- Tasks: Handle calls, manage fines enforcement cases, and perform admin tasks.
- Company: Join HM Courts & Tribunals Service, supporting justice for everyone in England and Wales.
- Benefits: Earn £11.59 per hour, increasing to £12.53 after 12 weeks; full-time hours, Monday to Friday.
- Why this job: Make a real impact in the public sector while gaining valuable experience and training.
- Qualifications: Experience with Excel and customer service is a plus; admin experience preferred.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
Sector: Public Sector, Government role, ongoing temporary Role: Admin Officer Location: Kidderminster, DY10 Hours & Pay: Full Time, Monday to Friday – £11.59 per hour for the first 12 weeks, rising to £12.53 per hour in the 13th week of employment. Responsibilities: Taking calls, and dealing with challenging queries Dealing with admin processes including correspondence, write offs, reports and checks Reviewing accounts Managing fines enforcement cases General enforcement work Person Specification: Must have, and be able to demonstrate, experience with Excel Previous administration experience Customer service experience (desirable) In house training will be provided. If successful, you will need to provide three years of referencing information as well as consent for Brook Street to conduct a disclosure check. If this role matches your skill set and you are interested, please apply online today! Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. JBRP1_UKTJ
Brook Street UK | Fines officer (AO) – Band E employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brook Street UK | Fines officer (AO) – Band E
✨Tip Number 1
Make sure to highlight your experience with Excel during any conversations or interviews. Since this role requires proficiency in Excel, demonstrating your skills can set you apart from other candidates.
✨Tip Number 2
Prepare for potential challenging queries by practicing how you would handle difficult customer service situations. This will show that you are ready for the demands of the role and can maintain professionalism under pressure.
✨Tip Number 3
Familiarize yourself with the administrative processes related to fines enforcement. Understanding the basics of how these processes work can give you an edge in discussions about the role.
✨Tip Number 4
If you have any relevant references or past experiences that align with the responsibilities listed, be ready to discuss them. This will help demonstrate your suitability for the position and your understanding of the role's requirements.
We think you need these skills to ace Brook Street UK | Fines officer (AO) – Band E
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous administration and customer service experience in your application. Use specific examples that demonstrate your skills, especially with Excel, as this is a key requirement for the role.
Tailor Your CV: Customize your CV to align with the job description. Focus on the responsibilities mentioned, such as handling challenging queries and managing fines enforcement cases, to show that you are a perfect fit for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background makes you an ideal candidate. Mention your commitment to supporting the justice system and your understanding of its importance.
Prepare for References: Since you will need to provide three years of referencing information, gather your references in advance. Ensure they can speak positively about your work ethic and relevant experience, as this will strengthen your application.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Excel Skills
Since experience with Excel is a must for this role, be prepared to discuss specific examples of how you've used Excel in previous positions. Highlight any advanced functions or data analysis you’ve performed.
✨Demonstrate Customer Service Experience
Even though customer service experience is desirable, it’s important to illustrate your ability to handle challenging queries. Prepare examples that showcase your problem-solving skills and how you maintained professionalism under pressure.
✨Understand the Role of HMCTS
Familiarize yourself with the mission and responsibilities of HM Courts & Tribunals Service. Being able to articulate how your values align with their commitment to justice will show your genuine interest in the position.
✨Prepare for Administrative Scenarios
Since the role involves various administrative tasks, think about potential scenarios you might face. Practice articulating how you would manage correspondence, write-offs, and reports effectively.
